Rachel Schofield Email
Senior Manager Solution Consulting - EMEA Customer Service Specialists @ Pegasystems
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Rachel Schofield Location
- Sheffield, GB
Rachel Schofield Work
- Senior Manager Solution Consulting - EMEA Customer Service Specialists @ (September 2025 - Present)
- Customer Success Executive @ (December 2022 - September 2025)
- DWP Digital - Senior IT Programme Lead, Service Design, Delivery and Transition @ (November 2020 - December 2022)
- Senior Global Manager, Head of Global Operational Product Design and Onboarding @ (May 2018 - October 2020)
- Client Service Partner and Service Director @ Vodafone Global Enterprise (October 2014 - May 2018)
- Senior Manager - Global Technical Service and Business Relationship Management Team @ Vodafone Global Enterprise (March 2011 - September 2014)
- Business Owner @ Glitz (November 2007 - February 2011)
- National Broadband Sales Campaign Manager @ (July 2006 - October 2007)
- Operations Manager @ (November 2005 - July 2006)
- Operatonal In Life Manager (Incident and Problem Management) @ (September 2003 - November 2005)
- National Consumer Complaints Manager @ (April 2001 - September 2003)
- Consumer Sales Team Leader @ (December 1997 - April 2001)
Rachel Schofield Education
- Sheffield Hallam University
BaHons (Business Studies & Management)
1989-1995
Rachel Schofield Skills
- Business Analysis
- Business Change Management
- Business Strategy
- Call Centers
- Change Management
- Coaching
- Complaint Management
- Complaints Management
- Conflict Management
- Continuous Improvement
- Customer Experience
- Customer Satisfaction
- Customer Service
- Employee Training
- IT Management
- IT Operations
- IT Service Management
- IT Strategy
- ITIL
- ITIL Service Strategy
- Incident Management
- Leadership
- Managed Services
- Management
- Mobile Devices
- Operations Management
- Outsourcing
- Problem Management
- Process Improvement
- SLA
- Sales Management
- Sales Operations
- Service Delivery
- Service Management
- Service-Level Agreements (SLA)
- Stakeholder Management
- Strategic Planning
- Team Leadership
- Team Management
- Team Motivator
- Telecommunications
- Training
- Training & Development
- Vendor Management
Rachel Schofield Summary
- Rachel Schofield, based in Sheffield, GB, is currently a Senior Manager Solution Consulting - EMEA Customer Service Specialists at Pegasystems. Rachel Schofield brings experience from previous roles at ServiceNow, Department for Work and Pensions (DWP), Vodafone Business and Vodafone Global Enterprise. Rachel Schofield holds a 1989 - 1995 BaHons in Business Studies & Management @ Sheffield Hallam University. With a robust skill set that includes Business Analysis, Business Change Management, Business Strategy, Call Centers, Change Management and more. Rachel Schofield has 1 emails on RocketReach.
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