R. Perrone Email & Phone Number
Director of Customer Success, Financial Services @ Qualtrics
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R. Perrone Location
- Virginia, United States
R. Perrone Work
- 2025 -now Director of Customer Success, Financial Services @
- 2024 -2025 Voice Engagement Delivery Lead, Voice Center of Excellence @
- 2021 -2024 Principal XM Success Manager, Financial Services @
- 2018 -2021 Post Sales Director and Enterprise Customer Care Manager @
- 2013 -2018 Sr. Lead Business Analyst @ hCentive, Inc. (acquired by Optum)
- 2011 -2013 Consulant (Business Analyst) @
R. Perrone Education
- James Madison University
Bachelor’s Degree (Computer Information Systems and Management Studies)
2007-2011
R. Perrone Skills
- Electronic Data Interchange (EDI)
- Microsoft Excel
- Service Operations
- Software Implementation
- Offshore Outsourcing
- Human Resources Information Systems (HRIS)
- Payroll Administration
- Benefits Administration
- Contact Center Technology
- Data Integration
- Voice & Data Convergence
- Transcription Services
- Contact Center Transformation
- Program Management
- Natural Language Processing (NLP)
- Experience Management
- Large Language Models (LLM)
- Value Realization
- Business Intelligence (BI)
- Project Management
- Customer Relationship Management (CRM)
- Business Process Improvement
- Quality Assurance
- Software Documentation
- Requirements Gathering
- Business Analysis
- Agile Methodologies
- SDLC
- Integration
- Requirements Analysis
- Software Project Management
- Account Management
- Release Management
- Consulting
- Visio
- Microsoft Office
- SharePoint
- Quality Center
- SQL Server Management Studio
- JIRA
- HP Quality Center
- Team Leadership
- Management
- Leadership
- Customer Service
- Client Management and Communication
- Requirement Solicitation, Analysis and Management
- Functional Documentation
- Axure
- Section 508
- CMMI Level 5
- High degree of initiative
- Affordable Care Act
- Health Insurance Exchanges
- Microsoft SQL Management Studio
- Product Road Mapping
- Process Improvement
- Software Project
- Requirement
- Microsoft SQL
- Sql Server Management
- Requirement Solicitation
- Client Management
- Analysis and Management
- Health Insurance
- Business Systems
R. Perrone Summary
- R. Perrone, based in Virginia, United States, is currently a Director of Customer Success, Financial Services at Qualtrics. R. Perrone brings experience from previous roles at Qualtrics, UZIO and hCentive, Inc. (acquired by Optum). R. Perrone holds a 2007 - 2011 Bachelor’s Degree in Computer Information Systems and Management Studies @ James Madison University. With a robust skill set that includes Electronic Data Interchange (EDI), Microsoft Excel, Service Operations, Software Implementation, Offshore Outsourcing and more. R. Perrone has 1 emails and 1 mobile phone numbers on RocketReach.
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Others Named R. Perrone
R. Perrone
Director of Customer Success, Financial Services
Virginia, United States
Top Qualtrics Employees
Juan Miguel Rodriguez
Chief Information Officer
United States
Kevin Kiernan
Area Vice President
Atlanta, GA, US
Gurdeep Pall
Board Member
Kirkland, WA, US
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