Quoc Tran Location
- Ho Chi Minh City, Ho Chi Minh City, VN
Quoc Tran Work
- 2025 -now Unit Head of Collection Ops @
- 2023 -2025 MIS and Collection Operation Lead @
- 2020 -2023 Quality Assurance Team Lead @
- 2019 -2020 Operations Quality Control Lead @
- 2018 -2019 Collections Quality Control Specialist @
- 2017 -2018 Customer Service Team Lead Partime @
- 2016 -2017 Collections Quality Control Specialist @
- 2015 -2016 Customer Service Operations Staff @
- 2011 -2015 Merchandiser @ Tung Mung textile - Tungtex Group
- 2009 -2011 Quality Asurance and Shift Leader Call Center @ Kasaco company
Quoc Tran Education
- TOPICA EDUCATION GROUP
Bachelor of Arts - BA (Business Administration and Management, General)
2015-2017 - CTIM College
Associate of Arts - AA (International Business)
2006-2010
Quoc Tran Skills
- FinTech
- Stock Management
- Office Administration
- Team Management
- Microsoft PowerPoint
- Purchase Orders
- Customer Service Management
- Business Metrics
- Project Management
- Stakeholder Management
- Presentation Skills
- Test Cases
- Benchmarking
- Product Complaints
- Root Cause Analysis
- Sensitive Issues
- Policies & Procedures
- Coaching & Mentoring
- Business Process Outsourcing (BPO)
- Professional Phone Skills
- Customer Escalation Management
- Zendesk
- Contact Center Management
- Process Excellence
- Presentations
- Analytics
- Campaigns
- Training Material
- Interpersonal Skills
- Customer Experience
- Communication
- Analytical Skills
- Problem Solving
- Customer Satisfaction
- Complaint Management
- Time Management
- Individual Work
- Quality Assurance
- Reporting
- Teamwork
- Debt Collection
- Quality Control
- Microsoft Excel
- Reporting & Analysis
- Management
- Complaint Investigations
- Leadership
- Service Improvement
- Process Improvement Projects
- Performance Reporting
Quoc Tran Summary
- Quoc Tran, based in Ho Chi Minh City, Ho Chi Minh City, VN, is currently a Unit Head of Collection Ops at SHBFinance. Quoc Tran brings experience from previous roles at SHBFinance, Grab, EasyFintech and MCREDIT - MB Shinsei Finance. Quoc Tran holds a 2015 - 2017 Bachelor of Arts - BA in Business Administration and Management, General @ TOPICA EDUCATION GROUP. With a robust skill set that includes FinTech, Stock Management, Office Administration, Team Management, Microsoft PowerPoint and more. Quoc Tran has 3 emails on RocketReach.
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