QCSS Information

We are Quality Customer Services & Sales (QCSS). We remove whatever stands between you and a happy customer. WHY QCSS? We are front office experts helping you acquire and retain more Customers, Members, and Donors. QCSS BY THE NUMBERS 3,000+ Clients Served Since 1991 || 10,000+ Successful Client Campaigns || 100% US-based Staff || 1,000+ Salespeople Trained || 5,000,000+ Inbound and Outbound Calling Hours || PCI Certified || WBENC-certified Women Owned Business Your PERFORMANCE is the bottom line. We handle your front-office support. You handle the selling and delivering. That’s performance. HOW WE HELP YOU IN THE FRONT OFFICE We help with solutions at every step in the process of connecting with your next customer. DEVELOPMENT Marketing Strategy Structuring your Sales Organization Sales Training & Coaching Webinars & Email Marketing OUTBOUND CALLING Lead Generation Inside Sales Contract Renewals Upselling INBOUND CALL SUPPORT Customer Support Tier-1 Tech Support Order & Payment Processing Customer Inquiries OUR BRAND PROMISE We establish relationships that matter to create jobs and feed families. QCSS is in the people business. We seek relationships that make a difference with you, as well as in your relationships with your customers, members, and donors. Healthy relationships create jobs. Jobs feed families. We are QCSS. We built our company in 1991 from two moms in a living room, to a multi-million dollar company with over 200 agents and 3,000+ clients. We provide everything from multi-channel inbound customer support and outbound telesales to lead generation and sales training solutions. When we apply our proven experienced team, processes and tech to our clients’ ambitious goals, we fill that unmet need called execution. Front-office support execution is complex. We take that off your plate. The outcome? You get better top-line results at lower cost versus managing all this in-house. We are a Women's Business Enterprise and WBENC-certified.