Prospero Analytics Information

Prospero Analytics, Inc. has developed an innovative patent-pending method for converting on-line sales, support and retention opportunities into sales and happy customers at the same time as cutting contact center agent engagement times by determining the customer or potential customers’ needs, situation, status and projected intentions using real time web analytics. In deployments over 100% increase in closures of web originated leads has been observed. In a nut shell we mark customer’s websites with JavaScript to track web experience of the end-customer, and run patented real-time analytics on that information supporting the customer’s needs, make predictions, suggest course of action and pass information to contact center agents while customer is on the website. We provide real time customer interests (click points), cart, dollar amounts and pertinent information from CRM in a screen pop so agent can speak intelligently via chat or telephone with customer to close the transaction. This has been particularly productive when amounts of the transactions are substantial. This methodology turns the integrated website into a profit center, reduces churn and increases customer service image creating what is being called a "One Event Close". If you wish to review our White Paper or Customer use case please contact us. www.prosperoanalytics.com Email: info@prosperoanalytics.com larry.mercer@prosperoanalytics.com Phone: +1 (408) 393 9025 Fax: +1 (408) 898 4863