Proactive Despatch Ltd. Information

“He’s five minutes away” “He is just around the corner, Yes I know he should have been their thirty minutes ago” If you hear that from your current same day courier provider we would love to hear from you. The same day courier industry has understandably been regularly criticised for its inconsistency and poor customer service. Complacent businesses treat their customers as a transaction rather than the lifeblood of their organisation. Courier Companies fail to consistently achieve high levels of service with fragmented networks of drivers, recruited with minimal due diligence and very little thought for the customer. We're are different; here to make our customers lives easier, and make them look good. We are first and foremost a Customer Service company that happens to be a courier service. It’s our mission to restore your faith in the same day courier industry. We accomplish this by finding ways to delight and exceed your expectations, delivering legendary customer service as standard. We live and breathe these core values: • To make our customers lives easier • To make our customers look good • To deliver legendary service to our customers, becoming a trusted partner • To turn our customers into raving fans • To be Proactive in our approach and not reactive • To be consistent and not complacent • To provide the highest standards of communication • To help our staff grow professionally and personally • To always look to grow as a business • To build long term mutually beneficial relationships between us and all we work with We love helping our customers keep their customers happy. To achieve legendary levels of customer service, we place paramount importance on taking the time to understand your requirements so we can continually exceed your expectations. If you use same-day courier services and are not feeling valued by your current supplier, we would love the chance to restore your faith.