Preferred Feedback Information

Preferred Feedback combines the power of direct mail and online marketing with the value of an effective mystery shopper program all designed to drive transactions, help you monitor and improve operations and increase sales! The Preferred Feedback program is a WIN, WIN, WIN for all who participate! MYSTERY SHOPPERS WIN! ◾We invite every household in your community or trade area to be a mystery shopper for your business. Our program really resonates with people and we get a very high rate of return. People appreciate the opportunity to be a mystery shopper for your business and in return receive a gift voucher (similar to a gift certificate) that can be used on their next visit. They appreciate the fact that you are concerned about your operation and care enough to ask them for their opinion. YOUR BUSINESS WINS! ◾Drive Transactions! You will enjoy increased sales as a result of mystery shopper visits. Our program is designed to bring our mystery shoppers back a second time giving you two opportunities to make these folks customers for life! ◾Improve Operations! The Preferred Feedback system is designed to give you and your team the ability to easily monitor mystery shopper results and get to the root of any problem area. Your commitment to excellent operations will keep all customers coming back again and again. ◾Motivate and Retain Employees! We help you develop, fund, and manage an effective employee incentive program that is tied to customer satisfaction. An effective incentive program will motivate employees, boost productivity, reduce absenteeism and turnover and result in reduced recruiting and training expenses. YOUR EMPLOYEES WIN! ◾Your incentive program will let your employees know that they are valued and appreciated. You will set realistic goals that will get your entire team focused on customer service and your employees will appreciate being recognized and rewarded for a job well done.