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Prateek Bapat Location
Maharashtra, India
Prateek Bapat Work
Vice President B2C Services @ (June 2024 - Present)
VP and National Head Operations @ (March 2020 - May 2024)
Associate Vice President @ (May 2017 - March 2020)
Senior Manager Call Center Operations @ (May 2014 - April 2017)
Operations Manager @ Seclore (November 2013 - March 2014)
Manager, Operations @ Sutherland Global Services (February 2005 - November 2013)
Prateek Bapat Education
Jaipur
Bachelor of Engineering (BE) (ECE)
2001-2004
Jodhpur 1981-1999
Prateek Bapat Skills
Analytical Skills
BFSI
BPO
Business Analysis
Business Development
Business Planning
Business Process Re-engineering
Business Strategy
COPC
CRM
Call Center Development
Capacity Planning
Communication
Contact Centers
Cross-functional Team Leadership
Customer Experience
Customer Satisfaction
Data Analysis
Escalation
Financial Analysis
Global Delivery
Inbound Marketing
Incident Management
Leadership
Niche Market Development
Offshoring
Operational Excellence
Outsourcing
Outsourcing Management
Performance Metrics
Process Consulting
Process Excellence
Process Improvement
Process Management
Product Service
Product Support
Profit & Loss Management
Remote Infrastructure Management
Resource Management
SLA
Service Delivery
Service Delivery Management
Service Operations
Shared Services
Strategic Planning
Strategic Thinking
Strategy
Strategy Implementation
Team Leadership
Team Management
Transition Management
Vendor Management
b2b operations
PowerPoint
Screening
Soft Skills
User Experience
Business Process Re Engineering
Workforce Management
Operations Management
Microsoft Excel
Training
Recruitments
Project Management
MIS
Call Centers
Prateek Bapat Summary
Prateek Bapat, based in Maharashtra, India, is currently a Vice President B2C Services at Rentokil PCI. Prateek Bapat brings experience from previous roles at HiCare Services Pvt.Ltd. and Seclore. Prateek Bapat holds a 2001 - 2004 Bachelor of Engineering (BE) in ECE @ Jaipur. With a robust skill set that includes Analytical Skills, BFSI, BPO, Business Analysis, Business Development and more. Prateek Bapat has 3 emails and 1 mobile phone numbers on RocketReach.
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