Prabhakar Soni Email & Phone Number
Deputy Manager of Information Technology (ITIL Practitioner) @ HCL America, Inc.
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Prabhakar Soni Location
- Chicago, IL, US
Prabhakar Soni Work
- Deputy Manager of Information Technology (ITIL Practitioner) @ (January 2025 - Present)
- Project Program and IT Change Manager - ServiceNow @ (March 2024 - January 2025)
- Senior ITSM Consultant @ (July 2021 - March 2024)
- Global Service Desk - onsite ITSM lead @ (November 2019 - June 2021)
- Managed Services Specialist @ (April 2019 - September 2019)
- IT Service Management and Operations SPOC @ (October 2018 - March 2019)
- Service Delivery Manager and Global Incident Manager - GNOC @ (August 2016 - October 2018)
- Offshore Operations - Program Management Specialist @ (July 2011 - June 2016)
- Service Delivery Management Expert @ (November 2004 - June 2011)
- NOC Manager – AT and T Business Services, Network Mgmt Center @ (May 1999 - October 2004)
- Group Leader – IBM Global Services, Network Management Center @ (October 1997 - May 1999)
Prabhakar Soni Education
- DePaul University - Charles H. Kellstadt Graduate School of Business
Masters Degree Course work (Engineering)
1998-1999 - University of Illinois at Chicago
Bachelor of Science (Electriacl Engineering - Electronics)
1984-1986
Prabhakar Soni Skills
- Conflict Resolution
- Key Performance Indicators
- Analytical Skills
- Risk Assessment
- Culture Change
- Change Control Board
- Stakeholder Analysis
- Strategic Communications
- Project Plans
- Project Coordination
- Business Process
- Presentations
- Internal and External Communications
- Communication
- Visio
- Project Management
- Service Desk
- Supervisory Skills
- Offshore Operations
- Offshore Management
- Disaster Recovery
- Incident Management
- Leadership
- Global Delivery
- Service Delivery
- Release Management
- Contract Negotiation
- Drive for Success
- Quality Improvement
- Vendor Management
- IT Operations
- IT Outsourcing
- Data Center
- ITIL
- Program Management
- Outsourcing
- Telecommunications
- Business Process Improvement
- Training
- Sla
- Offshoring
- Change Management
- IT Service Management
- IT Strategy
- Customer Satisfaction
- Problem Management
- Process Improvement
- Agile Methodologies
- ITIL Practitioner
- CA Technologies Products
- Business Analysis
- Cisco Technologies
- Enterprise Architecture
- Help Desk Support
- Microsoft Office
- Network Administration
- PMP
- Windows Server
- Management
- Software Project
- Linux
- Strategic Planning
- Soma
- Troubleshooting
- IT Management
- Network Monitoring Tools
- Pre Sales
- Unix
- Public Speaking
- Networking
Prabhakar Soni Summary
- Prabhakar Soni, based in Chicago, IL, US, is currently a Deputy Manager of Information Technology (ITIL Practitioner) at HCLTech. Prabhakar Soni brings experience from previous roles at NTT DATA, Infosys, ITC Infotech and LogicalisUS. Prabhakar Soni holds a 1998 - 1999 Masters Degree Course work in Engineering @ DePaul University - Charles H. Kellstadt Graduate School of Business. With a robust skill set that includes Conflict Resolution, Key Performance Indicators, Analytical Skills, Risk Assessment, Culture Change and more. Prabhakar Soni has 5 emails and 1 mobile phone numbers on RocketReach.
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