Company profile
Eskom Holdings generates, transports and distributes approximately 95% of South Africa’s electricity – making up 60% of the total electricity consumed on the African continent. Eskom is the world’s eleventh-largest power utility in terms of generating capacity, ranks ninth in terms of sales, and boasts the world's largest dry-cooling power station.
Eskom Holdings’ Enterprises Division designs, builds and refurbishes Eskom’s assets, and acts as a catalyst for project development for the group. Eskom Enterprises’ main focus is to support Eskom Holdings and be the custodian of non-regulated businesses and offer strategic and commercial lifecycle services to the line divisions.
o All customers are correctly and timely billed.
o Adjustments correctly calculated and meter readings correctly captured.
o Investigate all unbilled accounts.
o Ensure the correctness of the tariffs.
o All miscellaneous charges are raised.
o Change customer meters on the system.
o All billing journals are correctly captured
o Creation of IMs
o Team Work
o Obtaining information from internal or external stakeholder’s in-order to do the necessary changes on customer’s account.
o Adhering to business rules (RASI) and by laws
o Finalisation of customers’ accounts.
o Finalization of water meters
o Timely resolution of customer queries as per NRS047:
- Telephonic queries
- Pega queries
- Faxed queries
- Walk – in – customer queries
- Letter queries
- E-mail queries
o Seeing walk-in customers.
o Team work
o Submission of Reports:
- Faulty meters
- Change meters
- Meter inspections
- Wrong readings
- Number of implausible and outsorts
- Number of unbilled accounts
- Account queries, reversals and estimated accounts both system and manual.
- Number of check readings.
- Number of memos, adjustments and accounts easy billed.
• Investigation and finalization of refunds.
Energy Partners invests in, develops and operates energy infrastructure critical to our clients' operations, enabling them to focus capital and attention on their core businesses.
Since 2009, we have combined capital with engineering expertise, operational capability and real-time intelligence to help C&I companies achieve better energy outcomes, including lower lifecycle costs, greater resilience, improved operational performance, reduced carbon exposure and more effective use of capital.
These outcomes are underpinned by a model that spans the full energy lifecycle. We invest, design, build, own, operate, measure and continuously optimise energy systems, deploying capabilities across power, heating, cooling, asset management and sustainability. We currently own more than R2.5 billion in energy assets across a portfolio of 90+ operating assets.
Our clients include leading businesses across food and beverage, agriculture and cold chain, healthcare and pharmaceuticals, manufacturing and processing, logistics, property and other energy-intensive industries.