o All customers are correctly and timely billed. o Adjustments correctly calculated and meter readings correctly captured. o Investigate all unbilled accounts. o Ensure the correctness of the tariffs. o All miscellaneous charges are raised. o Change customer meters on the system. o All billing journals are correctly captured o Creation of IMs o Team Work o Obtaining information from internal or external stakeholder’s in-order to do the necessary changes on customer’s account. o Adhering to business rules (RASI) and by laws o Finalisation of customers’ accounts. o Finalization of water meters o Timely resolution of customer queries as per NRS047: - Telephonic queries - Pega queries - Faxed queries - Walk – in – customer queries - Letter queries - E-mail queries o Seeing walk-in customers. o Team work o Submission of Reports: - Faulty meters - Change meters - Meter inspections - Wrong readings - Number of implausible and outsorts - Number of unbilled accounts - Account queries, reversals and estimated accounts both system and manual. - Number of check readings. - Number of memos, adjustments and accounts easy billed. • Investigation and finalization of refunds.
View Top Employees from City PowerWebsite | http://www.citypower.co.za |
Revenue | $580.9 million |
Employees | 984 (672 on RocketReach) |
Founded | 2000 |
Address | 40 Heronemere, Boysens, Johannesburg, Gauteng 2000, ZA |
Phone | +27 11 490 7000 |
Technologies | |
Industry | Appliances, Electrical, and Electronics Manufacturing, Energy, Utilities & Waste Treatment General, Energy, Utilities & Waste Treatment |
Web Rank | 61360 |
Web Visits | 1 Million |
Keywords | Electricity, Energy Supplier, Billing Services, Meter Reading Services, Energy Software Solutions, Utility, Energy Management, Customer Service, Energy Efficiency, Renewable Energy |
SIC | SIC Code 912 Companies, SIC Code 91 Companies |
NAICS | NAICS Code 9211 Companies, NAICS Code 92 Companies, NAICS Code 921 Companies, NAICS Code 92112 Companies |
Looking for a particular City Power employee's phone or email?
The City Power annual revenue was $580.9 million in 2024.
Nancy Maluleke is the Chief Operations Officer of City Power.
672 people are employed at City Power.
City Power is based in Johannesburg, Gauteng.
The NAICS codes for City Power are [9211, 92, 921, 92112].
The SIC codes for City Power are [912, 91].