Platform28 Information

Platform28 is an AI-powered cloud contact center platform built for government agencies and enterprises that handle sensitive data. Founded in 2001, we serve state agencies across Georgia, Hawaii, Mississippi, and North Carolina, as well as Blue Cross Blue Shield, Kennesaw State University, and UNC Asheville. What makes us different: - AgentFlow — built-in workflow automation that competitors charge extra for - AI Quality Management — 100% of calls scored automatically, vs the industry standard of 2-5% - 99.999% uptime SLA — five nines reliability for mission-critical operations - Zero-Persistence AI — sensitive data (FTI, PHI, PII) is never stored or retained by LLM providers One platform. Voice, chat, SMS, email, and social — with intelligent routing and real-time analytics included. See what your contact center could save: https://www.platform28.com/roi-calculator