Phillip Hilliard Location

Huntington Woods, MI, US

Phillip Hilliard Work

  • 2012 - 2014 Reporting and Workforce Manager @ Flagstar Bank
  • 2001 - 2012 Sr. Workforce Manager @ Citibank
  • 1998 - 2001 Sales Manager @ Citi
  • 1993 - 1997 Branch Manager and Account Manager @ BancOne Financial

Phillip Hilliard Education

  • Western Michigan University

    Bachelor of Business Administration (Finance)

    1987 - 1991

Phillip Hilliard Skills

  • Workforce Management
  • Call Center
  • Sales Management
  • Process Improvement
  • Call Center Development
  • Contact Centers
  • Customer Experience
  • Strategic Planning
  • ACD
  • Customer Service

Phillip Hilliard Summary

Phillip Hilliard, based in Huntington Woods, MI, US, is currently a Team Lead II at Blue Cross Blue Shield of Michigan. Phillip Hilliard brings experience from previous roles at Blue Cross Blue Shield of Michigan, Flagstar Bank and Citibank. Phillip Hilliard holds a 1987 - 1991 Bachelor of Business Administration in Finance @ Western Michigan University. With a robust skill set that includes Workforce Management, Call Center, Sales Management, Process Improvement, Call Center Development and more. Phillip Hilliard has 2 emails and 1 mobile phone numbers on RocketReach.
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