Phillip Hilliard Email & Phone Number
Team Lead II @ Blue Cross Blue Shield of Michigan
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Phillip Hilliard Location
- Huntington Woods, MI, US
Phillip Hilliard Work
- 2014 -now Team Lead II @
- 2019 -now Manager @
- 2019 -now Workforce Manager @
- 2012 -2014 Reporting and Workforce Manager @
- 2001 -2012 Sr. Workforce Manager @ Citibank
- 1998 -2001 Sales Manager @
- 1993 -1997 Branch Manager and Account Manager @ BancOne Financial
Phillip Hilliard Education
- Western Michigan University
Bachelor of Business Administration (Finance)
1987-1991
Phillip Hilliard Skills
- Workforce Management
- Call Center
- Sales Management
- Process Improvement
- Call Center Development
- Contact Centers
- Customer Experience
- Strategic Planning
- ACD
- Customer Service
- Data Analysis
- Forecasting
- Avaya
- IVR
- Inbound Marketing
- Business Strategy
- Outsourcing
- Training
- Program Management
- Call Centers
- Management
- Six Sigma
- New Business Development
- Analysis
- Recruiting
Phillip Hilliard Summary
- Phillip Hilliard, based in Huntington Woods, MI, US, is currently a Team Lead II at Blue Cross Blue Shield of Michigan. Phillip Hilliard brings experience from previous roles at Blue Cross Blue Shield of Michigan, Flagstar Bank and Citibank. Phillip Hilliard holds a 1987 - 1991 Bachelor of Business Administration in Finance @ Western Michigan University. With a robust skill set that includes Workforce Management, Call Center, Sales Management, Process Improvement, Call Center Development and more. Phillip Hilliard has 2 emails and 1 mobile phone numbers on RocketReach.
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