Phillip Hilliard Email & Phone Number
Team Lead II @ Blue Cross Blue Shield of Michigan
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Phillip Hilliard Location
- Huntington Woods, MI, US
Phillip Hilliard Work
- Team Lead II @ (March 2014 - Present)
- Manager @ (August 2019 - Present)
- Reporting and Workforce Manager @ (October 2012 - February 2014)
- Sr. Workforce Manager @ Citibank (January 2001 - October 2012)
- Sales Manager @ (January 1998 - January 2001)
- Branch Manager and Account Manager @ BancOne Financial (January 1993 - January 1997)
Phillip Hilliard Education
- Western Michigan University
Bachelor of Business Administration (Finance)
1987-1991
Phillip Hilliard Skills
- Workforce Management
- Call Center
- Sales Management
- Process Improvement
- Call Center Development
- Contact Centers
- Customer Experience
- Strategic Planning
- ACD
- Customer Service
- Data Analysis
- Forecasting
- Avaya
- IVR
- Inbound Marketing
- Business Strategy
- Outsourcing
- Training
- Program Management
- Call Centers
- Management
- Six Sigma
- New Business Development
- Analysis
- Recruiting
Phillip Hilliard Summary
- Phillip Hilliard, based in Huntington Woods, MI, US, is currently a Team Lead II at Blue Cross Blue Shield of Michigan. Phillip Hilliard brings experience from previous roles at Blue Cross Blue Shield of Michigan, Flagstar Bank, Citibank and Citi. Phillip Hilliard holds a 1987 - 1991 Bachelor of Business Administration in Finance @ Western Michigan University. With a robust skill set that includes Workforce Management, Call Center, Sales Management, Process Improvement, Call Center Development and more. Phillip Hilliard has 2 emails and 1 mobile phone numbers on RocketReach.
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