2023 -
2024 Head of Customer Support and Experience @
2019 -
2023 Head Of Customer Experience @
2020 -
2021 Community Moderator @
2019 -
2019 Customer Success and Support Manager @ Open to opportunities - Seeking new position
2018 -
2019 Customer Success Manager @
2013 -
2018 Service Delivery Team Manager @
2004 -
2013 Founder @ Open Minded Solutions Limited
2008 -
2011 Owner @ A1 Business Forums
2003 -
2004 Digital Media Sales Executive @
1998 -
2003 Senior Sales Executive @
1995 -
1998 Retail Store Manager @
Phil Williams Education
Teesside University 1991
-
1994
South Downs College of Further Education
OND (Electronic Engineering)
1989
-
1991
Tunbridge Wells Grammar School for Boys 1984
-
1989
Phil Williams Skills
Team Management
SEO
Servers
Customer Service Management
Sales
Domain Registration
Payment Card Processing
Social Media
E Commerce
Management
Advertising
Domain Management
Cloud Computing
Online Advertising
Payment Gateways
Network Security
Managed Hosting
B2b
ColdFusion
Account Management
Vps Servers
Web Development
Hosting
Digital Marketing
Project Management
Web Hosting
Domain Names
SSL Certificates
Web Applications
eCommerce
Business Analysis
Team Leadership
Customer Service
Data Center
Networking
JIRA
Service Improvement
Agile Project Management
Technical Service Delivery
Customer Retention
IT Service Management
ITIL
Technical Training
Product Management
Start Ups
Secure Sockets Layer
Senior Stakeholder Management
Stakeholder Management
Managed Services
Relationship Building
Software as a Service
Technical Support
Customer Relationship Management
Troubleshooting
Phil Williams Summary
Phil Williams, based in Edinburgh, Scotland, GB, is currently a CX Consultant at Premium Plus - Zendesk's EMEA Partner of the Year. Phil Williams brings experience from previous roles at Configly, Optegris Ltd, Ventrica and Stampede. Phil Williams holds a 1991 - 1994 Teesside University. With a robust skill set that includes Team Management, SEO, Servers, Customer Service Management, Sales and more.
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