Phil McGuire Email & Phone Number
CX and Contact Center Business Consultant
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Phil McGuire Location
- Omaha, NE, US
Phil McGuire Work
- 2018 -now CX and Contact Center Business Consultant @ McGuire CC/CX Consulting
- 2021 -2021 Vice President of Operations - North America @
- 2015 -2017 Divisional Vice President of Operations @
- 2015 -2015 VP of Business Development @
- 2006 -2015 VP of Business Development and Client Services @
- 2004 -2010 President and Managing Partner - eCommerce Business Operations @ Outdoor Gateways, LLC
- 2004 -2004 Vice President of Global Management Services - Account Management of Multinational Accounts @
- 2001 -2004 Vice President and General Manager of Contact Center Operations and Account Management @
- 2000 -2001 Director of Account Management @
- 1999 -2000 Director of Outbound Call Center Operations @
- 1998 -1999 VP and General Manager of Insurance Business Unit - Operations and Account Management @
- 1997 -1998 Director of North America Inbound Contact Center Sales and Service Operations @
Phil McGuire Education
- University of Nebraska at Kearney
Phil McGuire Skills
- Staffing Plans
- Change Management
- Startups
- Executive Coaching
- Product Lines
- Athletics
- Sports Coaching
- Cold Calling
- Athletic Performance
- Policies & Procedures
- Financial Performance
- Complaint Management
- Performance Monitoring
- Critical Thinking
- Budget Management
- Data Analysis
- Client Relations
- Budgeting
- Process Implementation
- Management Consulting
- Business Case Preparation
- Benchmarking
- Performance Reviews
- Coaching
- Call Flow
- Business Insights
- .com
- Executive Performance
- Call Center
- Offshore
- Outsourcing
- P&L responsibility
- Offshoring
- Account Management
- Contract Negotiation
- P&L Management
- Client Services
- Operations Management
- Inbound
- Outbound
- BPO
- RFP
- Contact Centers
- Call Center Development
- Negotiation
- Inbound Marketing
- Call Centers
- Leadership
- CRM
- Process Improvement
- BPO Sales
- RFP Responses
- Customer Service Management
- Customer Service Operations
- Global Customer Service
- Contact Center Management
- Contact Center Operations
- Call center start-up
- Project Management
- Program Management
- Vendor Management
- Customer Experience
- Training
- Workforce Management
- Customer Retention
- Sales
- Business Planning
- Managed Services
- Lead Generation
- Customer Satisfaction
- Executive Management
- B2B
- Selling
- Performance Management
- Service Delivery
- Team Management
- Business Development
- Strategy
- Human Resources
- Operations
- Team Leadership
- Microsoft Excel
Phil McGuire Summary
- Phil McGuire, based in Omaha, NE, US, is currently a CX and Contact Center Business Consultant at McGuire CC/CX Consulting. Phil McGuire brings experience from previous roles at IGT Solutions, Alorica, iQor and ePerformax Contact Centers & BPO. Phil McGuire holds a University of Nebraska at Kearney. With a robust skill set that includes Staffing Plans, Change Management, Startups, Executive Coaching, Product Lines and more. Phil McGuire has 4 emails and 4 mobile phone numbers on RocketReach.
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