Phil McCoy Email
Senior Service Incident Manager @ Vodafone Global Enterprise
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Phil McCoy Location
- Liverpool, GB
Phil McCoy Work
- Senior Service Incident Manager @ (May 2016 - Present)
- Lead Problem Manager @ (November 2013 - May 2016)
- Problem Manager @ TalkTalk Technology (October 2006 - October 2013)
Phil McCoy Skills
- Management
- Marketing
- SQL
- Strategic Planning
- Problem Management
- ITIL v3 Foundations Certified
- Automotive Aftermarket
- Leadership
- Customer Experience
- ITIL Certified
- Cisco Systems Products
- Stakeholder Management
- Business Transformation
- Cisco Technologies
- CMDB
- People Management
- Service Desk
- ITIL
- Broadband
- People Development
- Service Operations
- Escalations Management
- Incident Management
- Incident Handling
- Iso 9000
- Contact Centers
- IT Operations
- Managed Services
- Senior Stakeholder Management
- BMC Remedy
- Change Management
- Security Management
- Escalation Resolution
- ServiceNow
- Service Operation
- Customer Escalation Management
- ISO 27001
- Business Process Improvement
- Service Level Agreements
- Outsourcing
- Major Incident Management
- Call Centers
- IT Service Management
Phil McCoy Summary
- Phil McCoy, based in Liverpool, GB, is currently a Senior Service Incident Manager at Vodafone Business. Phil McCoy brings experience from previous roles at Vodafone and TalkTalk Technology. With a robust skill set that includes Management, Marketing, SQL, Strategic Planning, Problem Management and more. Phil McCoy has 3 emails on RocketReach.
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