Peter Lawlor Email
Head of Data and Business intelligence @ PASS by everyLIFE
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Peter Lawlor Location
- Falkirk, GB
Peter Lawlor Work
- 2024 - now Head of Data and Business intelligence @
- 2023 - 2024 Business Intelligence Lead @
- 2021 - 2023 Business Intelligence Architect @
- 2019 - 2021 Business Intelligence Developer @
- 2013 - 2019 Associate @
- 2013 - 2013 BI Designer @ Webhelp TSC
- 2005 - 2013 Business Intelligence Analyst @ HEROtsc
- 2002 - 2005 Manager @ TSC
- 2000 - 2002 Test Technician @
- 2000 - 2000 Test Technician @
- 1991 - 2000 System support Admin @
Peter Lawlor Education
- The Open University
(Mathematics, Computer Science, Statistics)
2012 - 2016 - Carnegie College
(Management)
2008 - 2009 - Cumbernauld College
(Management, Business)
1996 - 1998 - Stow College
(Electrical Engineering)
1986 - 1989
Peter Lawlor Skills
- Customer Experience
- Capacity Planning
- QlikView Development
- BPO
- ETL
- Planning
- Stakeholder Management
- Business Transformation
- Genesys
- Call Center
- Avaya
- Data Analysis
- Microsoft SQL Server
- Telecommunications
- Business Analysis
- Business Development
- CTI
- Resource Management
- Vendor Management
- Team Management
- Team Leadership
- Process Improvement
- Strategic Planning
- Workforce Management
- Offshoring
- IVR
- Visual Basic
- Contact Centers
- Business Process
- Change Management
- Sla
- Business Intelligence
- Project Planning
- QlikView
- Outsourcing Management
- Business Process Improvement
- SQL
- Customer Engagement
- Management
- Coaching
- Research
- Outsourcing
- Analytics
- Call Centers
- Service Delivery
- Key Performance Indicators
- Designs
- CRM
- Project Delivery
- Performance Management
Peter Lawlor Summary
- Peter Lawlor, based in Falkirk, GB, is currently a Head of Data and Business intelligence at everyLIFE Technologies. Peter Lawlor brings experience from previous roles at everyLIFE Technologies, Allied Vehicles Group, City Facilities Management Ltd and J.P. Morgan. Peter Lawlor holds a 2012 - 2016 The Open University. With a robust skill set that includes Customer Experience, Capacity Planning, QlikView Development, BPO, ETL and more.
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