Software engineering specialist IBM Cloud and Internet of Things (IoT) @ (January 2014 - January 2017)
Manager - Client Support Services @ (March 2011 - February 2013)
Team Lead and Service Delivery Manager - Premium Support Services @ (January 2008 - February 2013)
Premium Support Manager @ (August 2006 - December 2009)
Senior Technical Support Engineer @ (October 1998 - August 2006)
IT Administrator @ (April 1996 - October 1998)
Team Lead - Technical Support @ IBM (January 2005 - May 2005)
Technical Support Engineer @ Objectory (September 1994 - March 1996)
Programmer @ Objectory (June 1994 - September 1994)
Peter Bratt Skills
Agile Methodologies
Agile Project Management
Business Development
Business Intelligence
Business Transformation
Call Center Development
Change Management
ClearCase
ClearQuest
Client Issue Resolution
Cloud Computing
Coaching
Collaborative Problem Solving
Communication
Customer Experience
Customer Satisfaction
Customer Service
Customer Service Management
Customer Success
Customer Support
Distributed Team Management
Enterprise Architecture
Enterprise Software
IT Management
IT Service Management
IT Strategy
Integration
Issue Management
Kepner-Tregoe
Key Performance Indicators
Leadership
Management
Organization & prioritization skills
Photography
Problem Management
Problem Solving
Product Management
Professional Services Delivery
Project Coordination
Project Management
Project Planning
RUP
Rational Team Concert
Requirements Analysis
Requirements Management
Retention Strategies
SAS (Software)
SOA
Service Delivery
Service Management
Shell Scripting
Software Configuration Management
Software Development
Software Project Management
Solution Architecture
Team Leadership
Team Management
Technical Service Delivery
Technical Support
Unix
Windows
Microsoft Word
Kepner Tregoe
Case Management
Social Media
Pitching Ideas
Portrait Photography
Solaris
Training
Issue Resolution
Rational
Troubleshooting
Professional Services
Digital Photography
Key Clients
Brainstorming
Organization and Prioritization Skills
Peter Bratt Summary
Peter Bratt, based in Stockholm County, Sweden, is currently a Head of Product Suppport and Services at 4C Strategies. Peter Bratt brings experience from previous roles at 4C Strategies, StudioBratt and IBM. With a robust skill set that includes Agile Methodologies, Agile Project Management, Business Development, Business Intelligence, Business Transformation and more. Peter Bratt has 1 emails on RocketReach.
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