Pete Ccmi Email & Phone Number
Head Of Outsource Ops and Strategy @ Intact Insurance UK
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Pete Ccmi Location
- Newcastle upon Tyne, GB
Pete Ccmi Work
- 2022 - now Head Of Outsource Ops and Strategy @
- 2018 - 2022 Business Leader: UK and South Africa @ MORE TH>N
- 2015 - 2017 Growth Leader: Sales and Service @ MORE TH>N
- 2014 - 2014 Optimisation Manager: Retail Banking @
- 2011 - 2014 Head Of Customer Operations @ Carillion Services
- 2008 - 2011 Head of Contact Centres @ Eaga plc
- 2006 - 2008 Customer Service Centre Development Manager @ Eaga plc
- 2005 - 2006 Service Excellence Leader @ Eaga plc
- 2005 - 2005 Call Centre Manager @ Garlands Call Centres
- 2003 - 2004 Learning and Development Training Manager @
- 2003 - 2003 Project Manager @
- 2002 - 2003 Customer Services Manager @
- 1999 - 2002 Customer Services Teamleader @
- 1998 - 1999 Operations Teamleader @ DHL International
- 1997 - 1998 Key Account Development Officer @ DHL International
Pete Ccmi Education
- University of Sunderland
(Business Studies)
- South Tyneside College
- Heworth Grange Comprehensive School
Pete Ccmi Skills
- Service Delivery
- Business Development
- Contract Negotiation
- Contact Centers
- Employee Training
- Business Strategy
- Call Centers
- Vendor Management
- Change Management
- Leadership
- New Business Development
- Human Resources
- Strategy
- Sales Management
- Recruiting
- Outsourcing
- CRM
- Business Analysis
- Management
- Strategic Planning
- Negotiation
- Process Improvement
- Marketing
- Training
- Time Management
- Budgets
- Project Management
- Team Leadership
- Project Planning
- Microsoft Excel
- Continuous Improvement
- Project Delivery
- Coaching
- B2b
- ERP
- Team Building
- Customer Experience
- Customer Satisfaction
- Employee Engagement
- Stakeholder Management
- Account Management
- Team Management
- Workforce Management
- Call Center
- Business Process Improvement
- Customer Service
- Business Process
- Sales
- Performance Management
- Operations Management
Pete Ccmi Summary
- Pete Ccmi, based in Newcastle upon Tyne, GB, is currently a Head Of Outsource Ops and Strategy at Intact Insurance UK. Pete Ccmi brings experience from previous roles at MORE TH>N, Barclays and Carillion Services. Pete Ccmi holds a University of Sunderland. With a robust skill set that includes Service Delivery, Business Development, Contract Negotiation, Contact Centers, Employee Training and more. Pete Ccmi has 2 emails and 1 mobile phone numbers on RocketReach.
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