Perch Connect Information

Perch Connect – outsourcing that puts people and performance first Perch Connect is a specialist contact-centre outsourcing provider supporting UK businesses from a centre of excellence in Durban, South Africa. A subsidiary of UK financial services company Perch Group, and launched with Durban-based Procera, we combine world-class customer engagement expertise with measurable operational savings – delivered within a robust, consumer-focused governance framework. As the operational extension of Perch Group’s customer engagement capability, Perch Connect already supports 100+ trained specialists handling regulated and unregulated consumer accounts. Partnering with Procera – a 2,500-strong, 30-year BPO leader – allows us to deliver scalable, high-quality solutions tailored to UK client needs. Services include: Customer service & debt collections Sales & retention Back-office processing Dialler management & technical support Quality assurance & continuous improvement We work across banking, financial services, retail, motor finance, debt purchase, utilities and telecoms. Why partner with Perch Connect? Efficiency without compromise: typically less than half the cost of UK in-house operations, with equal or higher service quality. Strong foundations: backed by Perch Group and powered by Procera’s proven delivery. Durban advantage: world-class talent, cultural alignment with UK customers, and competitive costs. Scalability & compliance: rapid flexing to meet demand, aligned to UK consumer duty and governance standards. People-first: agents are trained as brand ambassadors with deep UK regulatory knowledge and strong customer care skills. With experienced leadership, a supportive culture and a proven onboarding process, Perch Connect acts as a seamless extension of client operations. Our focus: enhancing customer experience, driving measurable improvement, and creating long-term value.