Penny Lim Email
Professional Services Practice Leader, Global Operations Centre KL @ The Access Group
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Penny Lim Location
- Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY
Penny Lim Work
- Professional Services Practice Leader, Global Operations Centre KL @ (September 2024 - Present)
- Head of Customer Success, Fraud APAC @ (February 2024 - September 2024)
- Head of Customer Experience, APAC @ (April 2020 - January 2024)
- Technical Operations Director @ (February 2018 - April 2020)
- Customer Support Director, Asia Pacific @ (October 2014 - January 2018)
- Service Solution Manager @ (March 2014 - September 2014)
- Professional Services Director @ (July 2007 - March 2014)
- Consultant @ (July 2004 - June 2007)
- Business Technical Analyst @ EXE - SSA Global (March 2002 - June 2004)
Penny Lim Education
- Swinburne University of Technology
Bachelors
1999-2001 - Taylors College 1998-1998
Penny Lim Skills
- CRM
- Cloud Computing
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Success
- Customer Support
- Customer transform leadership
- Global Experience
- IT Audit
- IT Project Implementation
- IT Service Management
- ITIL
- IVR
- Leadership
- Managed Services
- Operations Management
- PRINCE2
- Pre-sales
- Professional Services
- Project Management
- Requirements Analysis
- Senior Stakeholder Management
- Service Delivery
- Shared Services
- Strategic Planning
- Team Management
- Technology Enabled Business Transformation
- Telecommunications
- Transformation
- Unified Communications
Penny Lim Summary
- Penny Lim, based in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY, is currently a Professional Services Practice Leader, Global Operations Centre KL at The Access Group. Penny Lim brings experience from previous roles at GBG Plc and Paradigm. Penny Lim holds a 1999 - 2001 Bachelors @ Swinburne University of Technology. With a robust skill set that includes CRM, Cloud Computing, Contact Centers, Cross-functional Team Leadership, Customer Experience and more. Penny Lim has 3 emails on RocketReach.
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