Penny Brown Email
Chief Operating Officer @ Smart DCC
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Penny Brown Location
- Wigan, GB
Penny Brown Work
- 2021 -now Chief Operating Officer @
- 2018 -2021 Director of Service Design and Transition @
- 2015 -2018 Senior Employee Relations Manager Europe and BT Wholesale @
- 2011 -2015 General Manager for Service Operations @
- 2005 -2011 Head of Resource Performance @
- 2004 -2005 Centre Manager @
- 2000 -2004 Resource Manager @
- 1998 -2000 Training Manager @
Penny Brown Skills
- Service Delivery
- Customer Experience
- Contact Centers
- Telecommunications
- Stakeholder Management
- Cost transformation programmes
- Performance Management
- Project Delivery
- Business Transformation
- Outsourcing
- Business Process Improvement
- Call Centers
- Managed Services
- Team Management
- Sla
- BPO
- Service Management
- Offshoring
- Change Management
- Vendor Management
- Broadband
- Workforce Management
- Team Leadership
- Management
- Program Management
- CRM
- Sales Management
Penny Brown Summary
- Penny Brown, based in Wigan, GB, is currently a Chief Operating Officer at Smart DCC. Penny Brown brings experience from previous roles at Smart DCC, BT and BT Wholesale. With a robust skill set that includes Service Delivery, Customer Experience, Contact Centers, Telecommunications, Stakeholder Management and more. Penny Brown has 4 emails on RocketReach.
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Top Smart DCC Employees
Stephanie Burrell
Head of Sustainability
London, GB
Ian Drummond
Managing Director of Operations
Portsmouth, GB
Gerry Conboy
Head of New Product Integration
United Kingdom
Natalie Upchurch
Head of Procurement
Burscough, GB
John Skelton
General Counsel
England, United Kingdom
Karin Meurk-Harvey
Chief Commercial Officer (CCO)
United Kingdom
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