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Penny Brown Location
Wigan, GB
Penny Brown Work
Chief Operating Officer @ (April 2021 - Present)
Director of Service Design and Transition @ (September 2018 - April 2021)
Senior Employee Relations Manager Europe and BT Wholesale @ (September 2015 - August 2018)
General Manager for Service Operations @ (June 2011 - June 2015)
Head of Resource Performance @ (January 2005 - January 2011)
Centre Manager @ (January 2004 - January 2005)
Resource Manager @ (January 2000 - January 2004)
Training Manager @ (January 1998 - January 2000)
Penny Brown Skills
Service Delivery
Customer Experience
Contact Centers
Telecommunications
Stakeholder Management
Cost transformation programmes
Performance Management
Project Delivery
Business Transformation
Outsourcing
Business Process Improvement
Call Centers
Managed Services
Team Management
Sla
BPO
Service Management
Offshoring
Change Management
Vendor Management
Broadband
Workforce Management
Team Leadership
Management
Program Management
CRM
Sales Management
Penny Brown Summary
Penny Brown, based in Wigan, GB, is currently a Chief Operating Officer at Smart DCC. Penny Brown brings experience from previous roles at Smart DCC, BT and BT Wholesale. With a robust skill set that includes Service Delivery, Customer Experience, Contact Centers, Telecommunications, Stakeholder Management and more. Penny Brown has 3 emails on RocketReach.
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