PDL Contact Centres Ltd Information

Connecting Your Business to the World 24/7, 365. Established in 1982, PDL is a North American leader in contact centre services that leverages technology to provide a suite of customizable applications designed to enhance all your customer interactions. As a Contact Centre, we do a lot more than pick up the phone. In a web-driven world and whether a small start-up operation or a multinational, it’s important for businesses to both reach out and respond to customers through multiple channels. PDL is an outsourced solution for all your client handling needs for the fraction of the cost of in-house employees. Never miss another call, email, inquiry, order, sale or opportunity. PDL is a contact centre, and we offer much more advanced and adaptable services than a simple call centre. We specialize in TV, Print and Online Order Fulfillment, email Request Management, Marketing support, Lead Generation, Quality Follow-up programs, Working Alone/Emergency lines, Employee Whistle Blower lines, and virtually any other application your company could benefit from. Most businesses are closed 500 hours a month. Who’s looking after your clients after hours? All services that help your business increase sales, drive repeat business, and improve customer service. For a few hundred dollars a month, the extra level of coverage guarantees huge benefits and a solid ROI. Let's face it, if you don't have us supporting your client relationships, your competition might.