Paula Rice Email & Phone Number

Director Customer Success @ Swimlane

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Paula Rice Location

United States

Paula Rice Work

Director Customer Success @ (September 2026 - Present)
Director of Revenue Retention @ (July 2025 - July 2026)
Director Customer Success - Account Management @ (October 2020 - September 2024)
Customer Success Advisor @ Apptio (October 2016 - October 2020)
Manager of Consulting Services @ (January 2016 - June 2016)
Vice President of Information Technology @ (September 2013 - December 2015)
Manager - Americas Customer Experience and Quality @ (August 2011 - September 2013)
Business Solutions Manager - Sales and Service @ (January 2011 - August 2011)
Senior Program Manager, Product Quality Division @ (February 2010 - January 2011)
Program Manager, Office of the CTO in the Enterprise Partner Group (EPG) @ (September 2006 - January 2010)
Director of IT Operations @ (January 2002 - January 2005)
Applications Development Manager @ (January 1998 - January 2002)
Programmer Analyst @ (August 1994 - January 1998)

Paula Rice Education

Colorado State University
Bachelor's degree (Business Admin - Computer Information Systems)
1989-1994

Paula Rice Skills

Business Strategy
Communication
Workload Prioritization
Technology Leadership
Business Leadership
Manager of Managers
Customer Advocacy
Executive Reporting
Customer Engagement
Voice of the Customer Analysis
Cross-functional Team Leadership
Strategic Partnerships
Customer Experience
Customer Satisfaction
Long-term Customer Relationships
Business Alignment
Customer Journey Mapping
IT Strategy
Vendor Management
Program Management
Analysis
Analytics
Artificial Intelligence (AI)
Artificial Intelligence for Business
Artificial Intelligence for Design
Asset Management
Budget Management
Business Analysis
Business Intelligence
Business Process
Business Process Improvement
CRM
Change Management
Chatbot Development
ChurnZero
Computer Ethics
Cross-Functional Leadership
Cross-functional Alignment
Cross-functional Collaborations
Customer Escalation Management
Customer Insight
Customer Insights
Customer Lifecycle Management
Customer Loyalty Strategy
Customer Retention / Churn Reduction
Customer Success Management
Customer Success Operations
Data Analysis
Data Center Strategy
Estate Planning
Executive Program Management
Executive Stakeholder Engagement
Executive-level Communication
GTM Execution
Gainsight
Generative AI
Generative AI Tools
Global IT Leadership
IT Alignment
IT Management
Influence Others
Infrastructure Operations
Issue Escalation
Leadership
Management
Mergers & Acquisitions (M&A)
NPS Improvement
Net Promoter Score
Outsourcing
Process Improvement
Product Quality Feedback Loops
Productivity Improvement
Project Management
Project Portfolio Management
Prompt Engineering
Renewal Management
Renewal Strategy
Revenue Forecasting
Revenue Retention
SAP
SAP ERP
Salesforce Integration
Salesforce.com
Stakeholder Alignment
Strategic Account Management
Strategic Customer Engagement
Strategic Planning
Strategic Program Management
Strategy
Team Leadership
Team Management
Thought Leadership
Measurements
Data Center
Java
Budgets
Social Media
Performance Motivation
Social Influence
Infrastructure
Research
Enterprise Business
Executive Management
Workplace Transformation
Google Groups
Dashboard
Sales and Marketing
IT Service Management
Project Planning
Forums
Lead a Team
Colorado
Long Term Customer Relationships
Strategic Business
Branding
Business Process Re Engineering
Gaps
STAR
Promoters
Summarize
Reports
Integration
Speech
User Adoption
Marketing
Repeatable
Business Administration
Gold
Cross Functional Team Leadership
DMC
Methodology
Operations
Network Communications
Software Development
Cloud Computing
Executive Positions
Agile Project Management
Presentations
Customer Analysis
Get Results
Business Partnering
Enterprise Software
Responsibility
Licensing
Related Matters
EPG
Persistent
Rhythm
Business Insights
Testing
Status Reports
Business Case
Office 365
Software
Customer Service
Offerings
Loyalty Programs
Computer Information Systems
Interfaces
Casual
Requirements Analysis
Brand Loyalty
SaaS
Americas
SMSC
Incident Handling
Temporary Placement
Sales
Energy
Macro
Facilitation
Salary
SDLC
Service Delivery
Attentive
Structured Finance
Functional Management
Collaborative
High Performance Teams
Business Services
Complicated
International
Microsoft
BPO
Accountability
Technology Solutions
Metrics
Product Lifecycle Management
System Monitoring
Business Planning
Veterinary Medicine
Consulting
Scrum
IT Operations
Sales Management
Roadmap
Cost Effective
Asset Allocation
Software Project Management
Coaching
Council
Cost
Driving
Project
Amazing
Voice of the Customer
Patient Outcomes
Breakdowns
IT Leadership
Product Development
Rice
Applications
Product Quality
Meetings
Modernization
Data Migration

Paula Rice Summary

Paula Rice, based in United States, is currently a Director Customer Success at Swimlane. Paula Rice brings experience from previous roles at Huntress, LogRhythm, Apptio and LaMarsh Global. Paula Rice holds a 1989 - 1994 Bachelor's degree in Business Admin - Computer Information Systems @ Colorado State University. With a robust skill set that includes Business Strategy, Communication, Workload Prioritization, Technology Leadership, Business Leadership and more. Paula Rice has 2 emails and 1 mobile phone numbers on RocketReach.