Paul Thomas Email & Phone Number
Director of Roadside Operations @ RAC
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Paul Thomas Location
- Cardiff, GB
Paul Thomas Work
- 2024 - now Director of Roadside Operations @
- 2023 - 2024 Customer Operations and People Director @
- 2020 - 2024 Customer Operations Director @
- 2020 - 2020 Head of Customer Care Engagement @
- 2017 - 2020 Head of QA, Interaction Design and Knowledge Management @
- 2015 - 2017 Head of Field @
- 2014 - 2015 Field Director (Secondment) @
- 2013 - 2013 Head of One Service Department (Secondment) @
- 2010 - 2013 Head of Field West @
- 2007 - 2010 Regional Manager @
Paul Thomas Education
- University of South Wales
Master of Science (MSc) (Business Psychology)
2016 - 2019 - Nottingham Trent University
(Professional Certificate in Management)
- University of South Wales
(ILM Diploma in Management)
Paul Thomas Skills
- Operations Management
- Cross-functional Team Leadership
- People Management
- Customer Experience
- Change Management
- Strategy
- Stakeholder Management
- Team Leadership
- Management
- Coaching
- Training
- Performance Management
- Team Management
- Program Management
- Project Planning
- Customer Retention
- Leadership
- Vendor Management
- Team Building
- Telecommunications
- Account Management
- Project Delivery
- Outsourcing
- Employee Engagement
- Project Management
- Strategic Planning
- Business Transformation
- Talent Management
- Recruiting
- Process Improvement
- Field Operations
- Cross Functional Team Leadership
- Customer Service
- Business Process Improvement
- Unified Communications
- Managed Services
- Storage
- Business Development
- Cloud Computing
- Citrix
- IT Outsourcing
- Compellent
- Hyper V
- Microsoft Lync
- SharePoint
- VDI
- VMware ESX
- Amazon Web Services
- Direct Sales
- Sales
- New Client Acquisitions
- Key Account Acquisition and Retention
- Public Sector
- Private Clouds
- Managed Hosting
- Network Security
- Incentive Programs
- Job Evaluation
- Rewards
- Incentives
- HR Consulting
- Remuneration
- Employee Benefits
- Deferred Compensation
- HR Policies
- Benchmarking
- Executive Pay
- Organizational Design
- Pay Structures
- Personnel Management
- Human Resources
- Graduate Recruitment
- SAP HR
- TUPE
Paul Thomas Summary
- Paul Thomas, based in Cardiff, GB, is currently a Director of Roadside Operations at RAC. Paul Thomas brings experience from previous roles at Ickle Bubba, British Gas and Centrica. Paul Thomas holds a 2016 - 2019 Master of Science (MSc) in Business Psychology @ University of South Wales. With a robust skill set that includes Operations Management, Cross-functional Team Leadership, People Management, Customer Experience, Change Management and more. Paul Thomas has 3 emails and 1 mobile phone numbers on RocketReach.
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