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Paul Smith Location
London, GB
Paul Smith Work
Service Delivery Manager @ (April 2019 - Present)
Senior Service Relationship Manager @ (May 2011 - Present)
Senior Service Manager @ (January 2009 - Present)
Service Relationship Manager @ (June 1997 - Present)
Senior Service Manager @ ntl:Telewest Business 2004 - 2008 (January 1997 - January 2008)
Control Manager @ (September 1980 - June 1995)
Paul Smith Education
Mander College in Bedford
HNC (Telecommunications & English)
1984-1990
Paul Smith Skills
Managed Services
Telecommunications
Sla
Service Improvement
Service Management
Service Delivery
Customer Satisfaction
WAN
Customer Experience
Management
Contact Centers
Troubleshooting
Outsourcing
Telephony
Change Management
Unified Communications
Team Management
Stakeholder Management
VoIP
IP
Call Centers
ITIL
IT Service Management
Data Center
MPLS
Project Delivery
Ethernet
Broadband
Incident Management
Co-location
Wide Area Network (WAN)
Voice over IP (VoIP)
Leadership
Financial Reporting
Co Location
Wide Area Network Wan
Microsoft Office
Voice Over Ip Voip
Portfolio Management
Wide Area Network
Voice Over Ip
Paul Smith Summary
Paul Smith, based in London, GB, is currently a Service Delivery Manager at LONDON GRID FOR LEARNING TRUST. Paul Smith brings experience from previous roles at Virgin Media Business and ntl:Telewest Business 2004 - 2008. Paul Smith holds a 1984 - 1990 HNC in Telecommunications & English @ Mander College in Bedford. With a robust skill set that includes Managed Services, Telecommunications, Sla, Service Improvement, Service Management and more. Paul Smith has 2 emails and 1 mobile phone numbers on RocketReach.
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