Lee Murrey Email & Phone Number

Lee Murrey Skills

• 1st/2nd line support on Nortel Networks CS1K & associated services
• 1st/2nd line support on Nortel Networks Callpilot & Meridian Mail
• 1st/2nd Line support of Nortel Networks MCS
• • Testing/monitoring of LAN/VOICE networks using various test equipment.
• Understanding of network protocols.
• Good understanding of Telecommunications principles
• Moves, Adds and Changes on Voice and Data systems
• Voice/Data Infrastructure cabling
• Remedy trouble ticket system user
• Experienced MS Office Suite user
• Change Management
• Computer Network Operations
• Customer Satisfaction
• Customer Service
• BMC Remedy
• Cabling
• Data Systems
• Hardware
• ITIL
• Incident Management
• Infrastructure
• Managed Services
• Management
• Moves
• Network Communications
• Network Administration
• Networking
• Performance Management
• Professional Services
• Program Management
• Project Management
• Service Delivery
• Sla
• Switches
• System Administration
• Team Management
• Telecommunications
• Telephony
• Testing
• Time Management
• Troubleshooting
• Unified Communications
• VoIP
• Wireless
• WAN
• Data Center
• System Deployment
• IT Service Management
• LAN-WAN
• IT Operations
• Understanding Of Network Protocols
• Adds And Changes On Voice And Data Systems
• 1St/2Nd Line Support On Nortel Networks Cs1K And Associated Services
• 1St/2Nd Line Support On Nortel Networks Callpilot And Meridian Mail
• Testing/Monitoring Of Lan/Voice Networks Using Various Test Equipment
• Lan Wan