Senior Analyst NAPA Digital and NAPA On-Line @ (November 2016 - October 2021)
Subject Matter Expert and Technical Support Level II and Trainer @ (April 2005 - November 2016)
Technical Support Manager @ (July 2007 - February 2013)
Technical Support Agent @ (April 2005 - July 2007)
Sales Agent @ (March 2004 - April 2005)
Coordinator and Tech Support Technical Trainer @ (May 2002 - May 2004)
Sales @ (January 1998 - May 2002)
Store Manager @ (January 1996 - January 1997)
Paul MacAluso Education
Erie Community College
(General Studies)
1989-1991
Amherst High School
(General Studies)
1985-1989
Paul MacAluso Skills
Customer Satisfaction
Technical Support
Software Documentation
SQL
VPN
Customer Service
Windows 7
Comptia A+ Certified
Computer Building
Windows 2000 Windows XP Windows Vista Windows 7 Windows 8
Apple OS
Microsoft Office ‘97/2000/XP/2003/2010/2013
QuickBooks
Resolve Networking Issues
Lotus Notes
Service Now
Team Viewer
Mobile Devices
Android
iPad
Close Attention to Detail
People Skills
People Development
Technical Training
Subject Matter Experts
Technical Subject Matter
Testing
Training
Hardware
IT Management
ITIL
Information Technology
Windows
Remote Desktop
Microsoft SQL Server
Laptops
Analysis
Hardware Installation
Customer Support
Troubleshooting
Networking
Help Desk Support
Databases
Computer Hardware
Requirements Analysis
Service Desk
Hardware Support
HTML
Delphi
Management
Paul MacAluso Summary
Paul MacAluso, based in Kennesaw, GA, US, is currently a Senior Operations Analyst for 3rd Party Integrations at Genuine Parts Company. Paul MacAluso brings experience from previous roles at Genuine Parts Company. Paul MacAluso holds a 1989 - 1991 Erie Community College. With a robust skill set that includes Customer Satisfaction, Technical Support, Software Documentation, SQL, VPN and more. Paul MacAluso has 2 emails and 1 mobile phone numbers on RocketReach.
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