Paul Levins Email & Phone Number
Sr. Director Workforce Management @ Prime Therapeutics
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Paul Levins Location
- Orlando, FL, US
Paul Levins Work
- 2019 -now Sr. Director Workforce Management @
- 2016 -now Director Workforce Management @
- 2015 -2016 Manager Scheduling and NICE IEX Administrator @
- 2013 -2015 NICE WFM Administrator @
- 2011 -2013 Business Analyst Workforce Management Planning @
- 2009 -2011 National Scheduling Manager @
- 2005 -2009 Sr. Workforce Manager @
- 1999 -2004 Workforce @
Paul Levins Education
- University of Kansas 1996-1998
- Garden City Community College 1994-1996
Paul Levins Skills
- Workforce Management
- Contact Centers
- Customer Experience
- Call Center
- Avaya
- IEX
- Team Leadership
- Six Sigma Yellow Belt
- Performance Management
- Six Sigma
- Call Centers
- Temporary Placement
- Troubleshooting
- Employee Relations
- Technical Support
- Customer Satisfaction
- Software Documentation
- Management
- Leadership
- BPO
- Business Process Improvement
- Change Management
- Outsourcing
- ACD
- Visio
- Vendor Management
- Process Scheduler
- Process Improvement
- Project Planning
- Training
- Recruiting
- Time Management
- CRM
- Operations Management
- Customer Retention
- Team Building
- Forecasting
- Telecommunications
- Call Center Development
- Quality Assurance
- IVR
- Cross-functional Team Leadership
- Service Delivery
- Employee Engagement
- Workforce Planning
- Coaching
- Employee Training
- Telemarketing
- Analysis
- Human Resources
- Strategy
- PowerPoint
- Cross Functional Team Leadership
- Marketing
- Integration
- SQL
Paul Levins Summary
- Paul Levins, based in Orlando, FL, US, is currently a Sr. Director Workforce Management at Prime Therapeutics. Paul Levins brings experience from previous roles at Prime Therapeutics, eviCore healthcare and Walgreens - Central Pharmacy Operations. Paul Levins holds a 1996 - 1998 University of Kansas. With a robust skill set that includes Workforce Management, Contact Centers, Customer Experience, Call Center, Avaya and more. Paul Levins has 2 emails and 3 mobile phone numbers on RocketReach.
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Top Prime Therapeutics Employees
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Kenneth Bodmer
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David Lassen
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Sarah Taylor
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Jillian Lucas
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Dinesh Kandanchatha
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Mostafa Kamal
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