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Paul Levins Location
Orlando, FL, US
Paul Levins Work
Sr. Director Workforce Management @ (September 2019 - Present)
Director Workforce Management @ (August 2016 - Present)
NICE WFM Administrator @ (August 2013 - June 2015)
Manager Scheduling and NICE IEX Administrator @ (July 2015 - June 2016)
Business Analyst Workforce Management Planning @ (January 2011 - May 2013)
National Scheduling Manager @ (June 2009 - January 2011)
Sr. Workforce Manager @ (October 2005 - May 2009)
Workforce @ (January 1999 - January 2004)
Paul Levins Education
University of Kansas 1996-1998
Garden City Community College 1994-1996
Paul Levins Skills
Workforce Management
Contact Centers
Customer Experience
Call Center
Avaya
IEX
Team Leadership
Six Sigma Yellow Belt
Performance Management
Six Sigma
Call Centers
Temporary Placement
Troubleshooting
Employee Relations
Technical Support
Customer Satisfaction
Software Documentation
Management
Leadership
BPO
Business Process Improvement
Change Management
Outsourcing
ACD
Visio
Vendor Management
Process Scheduler
Process Improvement
Project Planning
Training
Recruiting
Time Management
CRM
Operations Management
Customer Retention
Team Building
Forecasting
Telecommunications
Call Center Development
Quality Assurance
IVR
Cross-functional Team Leadership
Service Delivery
Employee Engagement
Workforce Planning
Coaching
Employee Training
Telemarketing
Analysis
Human Resources
Strategy
PowerPoint
Cross Functional Team Leadership
Marketing
Integration
SQL
Paul Levins Summary
Paul Levins, based in Orlando, FL, US, is currently a Sr. Director Workforce Management at Prime Therapeutics. Paul Levins brings experience from previous roles at Prime Therapeutics, eviCore healthcare and Walgreens - Central Pharmacy Operations. Paul Levins holds a 1996 - 1998 University of Kansas. With a robust skill set that includes Workforce Management, Contact Centers, Customer Experience, Call Center, Avaya and more. Paul Levins has 2 emails and 3 mobile phone numbers on RocketReach.
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