Paul Lafferty Email & Phone Number
Head Of Customer Service @ Direct Ferries
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Paul Lafferty Location
- London, GB
Paul Lafferty Work
- Head Of Customer Service @ (July 2019 - Present)
- VP Head of Global Services Europe @ (July 2011 - March 2019)
- VP Global Services Western Europe Monster.com @ (June 2006 - June 2011)
- Senior Operations Manager @ (January 2000 - December 2006)
Paul Lafferty Skills
- Leadership
- Customer Experience
- Customer Relationship Management Crm
- BPO
- Call Center
- Account Management
- Customer Retention
- Customer Satisfaction
- Change Readiness
- Team Management
- Process Improvement
- Workforce Management
- Consumer Services
- Talent Developer
- Budget Setting
- Contact Centers
- Change Management
- Business Process Improvement
- Management
- Project Management
- Outsourcing
- Call Centers
- Service Delivery
- CRM
- Performance Management
- Customer Relationship Management
Paul Lafferty Summary
- Paul Lafferty, based in London, GB, is currently a Head Of Customer Service at Direct Ferries. Paul Lafferty brings experience from previous roles at Monster and Percepta. With a robust skill set that includes Leadership, Customer Experience, Customer Relationship Management Crm, BPO, Call Center and more. Paul Lafferty has 1 mobile phone numbers on RocketReach.
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