Product Support Supervisor, Cardiac Rhythm Management @ (October 2019 - July 2022)
Customer Service Supervisor, Diabetes Customer Success Group @ (August 2016 - October 2019)
Manager, Account Services @ (July 2014 - March 2016)
Customer Service Manager @ (August 2007 - July 2014)
Sr. Customer Service Supervisor, 24-Hour Helpline @ (June 2004 - July 2007)
Paul Duval Education
Colorado State University
Bachelor of Science (Organizational Leadership)
2009-2011
Paul Duval Skills
Leadership
Customer Experience
Team Building
Social Media
Customer Relations
Planning
SAP
Salesforce.com
Call Center
Training and Development
Account Management
Customer Retention
Vendor Relations
Sales Operations
Customer Satisfaction
Office Management
Vendor Management
Customer Service Management
Team Leadership
Process Improvement
Medical Devices
Quality Assurance
Strategic Planning
Performance Management
Microsoft Office
Operations Management
Employee Relations
Project Coordination
Cross Functional Team Leadership
Training
Time Management
Employee Training
Manufacturing
Staff Training
Customer Service
Escalation Resolution
Technical Support
Customer Engagement
Management
Teamwork
Project Management
Coaching
Problem Solving
Conflict Resolution
Continuous Improvement
Call Centers
Sales Analysis
Recruiting
CRM
Hiring
Customer Advocacy
Paul Duval Summary
Paul Duval, based in San Antonio, TX, US, is currently a Sr. Product Support Supervisor, Electrophysiology Therapies at Medtronic. Paul Duval brings experience from previous roles at Medtronic, TicketManager and Medical Illumination. Paul Duval holds a 2009 - 2011 Bachelor of Science in Organizational Leadership @ Colorado State University. With a robust skill set that includes Leadership, Customer Experience, Team Building, Social Media, Customer Relations and more. Paul Duval has 4 emails and 2 mobile phone numbers on RocketReach.
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