Patrick Santos Email & Phone Number
Division Head and Group Head - Client Experience and Service Excellence @ Amicassa Process Solutions, Inc.
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Patrick Santos Location
- Valenzuela, NCR, PH
Patrick Santos Work
- Division Head and Group Head - Client Experience and Service Excellence @ (April 2025 - Present)
- Group Head - Customer Care Center @ (September 2024 - March 2025)
- Business Consultant (June 2024 - September 2024)
- Deputy General Manager – RCPG Delivery Head @ (February 2023 - April 2023)
- Senior Lead - Client Operations and Services @ (January 2021 - August 2022)
- Assistant Vice President @ (May 2016 - January 2021)
- Partner Enabler and Senior Partner Manager @ (October 2010 - December 2015)
- Director for Operations @ (March 2008 - October 2010)
- Assitant Manager - APPC Helpdesk @ (January 2007 - March 2008)
- Team Manager @ (February 2006 - December 2006)
- Assistant Customer Support Manager @ Level Up Games (March 2004 - February 2006)
- Technical Support Specialist and L2 Head @ Etelecare Global Solutions (October 2001 - March 2004)
- Job Controller and Computer Operator @ (January 2001 - October 2001)
Patrick Santos Education
- AMA University
Bachelor Of Science
1996-2000 - De La Salle University
Bachelor Of Science
1993-1995 - Manila Science High School 1989-1993
- St. Cyr Academy
Patrick Santos Skills
- Analysis
- Artificial Intelligence (AI)
- Attention to Detail
- BPO
- Business Analysis
- Business Process Outsourcing (BPO)
- Business Relationship Management
- Business Requirements
- Business Strategy
- Business Transformation
- Call Centers
- Change Management
- Coaching
- Collaborative Problem Solving
- Communication
- Consulting
- Contact Centers
- Continuous Improvement
- Cost Management
- Cost-Benefit Analysis
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Service
- Decision-Making
- Elevator Pitches
- Executive Leadership
- Financial Performance
- Gemba Kaizen
- Hiring
- IT Service Management
- Key Performance Indicators
- Leadership
- Management
- Management Consulting
- Market Research
- Microsoft Excel
- Microsoft PowerPoint
- Multi-Site Operations
- Operations Management
- Optimization
- P&L Management
- People Management
- Performance Management
- Personal Branding
- Problem Analysis
- Problem Solving
- Process Design
- Process Improvement
- Process Optimization
- Profit & Loss
- Project Delivery
- Project Management
- Research Skills
- Robotic Process Automation (RPA)
- Root Cause Problem Solving
- Senior Stakeholder Management
- Service Delivery
- Service Management
- Shared Services
- Six Sigma
- Stakeholder Management
- Team Leadership
- Team Management
- Telecommunications
- Transition Management
- Vendor Management
Patrick Santos Summary
- Patrick Santos, based in Valenzuela, NCR, PH, is currently a Division Head and Group Head - Client Experience and Service Excellence at Amicassa Process Solutions, Inc.. Patrick Santos brings experience from previous roles at Amicassa Process Solutions, Inc., Freelance (Self employed), HCLTech and Infosys BPM. Patrick Santos holds a 1996 - 2000 Bachelor Of Science @ AMA University. With a robust skill set that includes Analysis, Artificial Intelligence (AI), Attention to Detail, BPO, Business Analysis and more. Patrick Santos has 2 emails and 3 mobile phone numbers on RocketReach.
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