Patrick Redford Email
Product Owner: Service Center Solution (Genesys Cloud CX) @ Swiss International Air Lines
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Patrick Redford Location
- Zurich, Switzerland
Patrick Redford Work
- Product Owner: Service Center Solution (Genesys Cloud CX) @ (April 2024 - Present)
- Senior System and Process Optimization Manager - Global Customer Service @ (February 2021 - March 2024)
- Consumer service template and process optimization manager @ (September 2018 - February 2021)
- Supervisor EMEA and APAC Service Sales @ (March 2011 - August 2018)
Patrick Redford Education
- The Open University
Bachelors (Open Degree, History with German Language)
2008-2012
Patrick Redford Skills
- Business Development
- Business Process Design
- Business Process Improvement
- Communication
- Continuous Improvement
- Creative Problem Solving
- Employee Training
- Influencing Others
- Lateral Leadership
- Problem Solving
- Product Management
- Product Testing
- Requirements Management
- Senior Stakeholder Management
- Service Center
- Solution Implementation
- Template Creation
Patrick Redford Summary
- Patrick Redford, based in Zurich, Switzerland, is currently a Product Owner: Service Center Solution (Genesys Cloud CX) at Swiss International Air Lines. Patrick Redford brings experience from previous roles at SWAROVSKI and Quantum. Patrick Redford holds a 2008 - 2012 Bachelors in Open Degree, History with German Language @ The Open University. With a robust skill set that includes Business Development, Business Process Design, Business Process Improvement, Communication, Continuous Improvement and more. Patrick Redford has 1 emails on RocketReach.
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Top Swiss International Air Lines Employees
Markus Fink
Head of Cabin Procurement
Zurich, Switzerland
Nicolas Vareilles
Head of Business Development
Geneva, Switzerland
Dennis Weber
Chief Financial Officer
Kloten, ZH, CH
Annabelle Reichen
Head of Hospitality and Catering Management
Zurich, Switzerland
Clarissa Cunz
Head of Aircraft Asset Management
Kloten, ZH, CH
Martin Gathen
Head of Operations Planning and Steering
Zürich, ZH, CH
Barbara Scheidegger-Brenzikofer
Head of Human Resources
Zürich, ZH, CH
Benedict Fanconi
Head of Catering Operations and Logistics
Zurich, Switzerland
Martin Knuchel
Head of Cabin Crew
Zurich, Switzerland
Marcel Klaus
Chief Financial Officer
Zurich, Switzerland
Oliver Buchhofer
Chief Operating Officer
Meilen, ZH, CH
Alexander Arafa-Schwarz
Managing Director Cabin Crew
Zurich, Switzerland
Stephan Kunz
Head HR Excellence and Digital Solutions
Zurich, Switzerland
Frank Meyer
Chief Information Officer
Switzerland
Franziska Schuelke
Head of Social Media and Dialogue Marketing
Zurich, Switzerland
Kim Leuch
General Counsel and Corporate Secretary
Kilchberg, ZH, CH
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