2017 -2017 Senior Service Operations and Customer Advocacy Manager @
2015 -2016 Voice Duty Manager @
2015 -2015 PSTN and CISL Operations Manager @
2014 -2015 ISDN30 Repair Operations Manager @
2013 -2014 Switch manager @
2013 -2013 Various Field operations manager cover @
2007 -2013 Customer Service Engineer @
Patrick McKenzie Education
Carshalton College
Level 3 Electrical installation (Electrical/Electronics Equipment Installation and Repair, General)
2001-2004
Stanley Technical High School 1996-2000
Patrick McKenzie Skills
Service Delivery
Management
Change Management
Operations Management
Process Improvement
Six Sigma
Microsoft Office
Cisco Technologies
Telecommunications
Incident Management
Patrick McKenzie Summary
Patrick McKenzie, based in London, England, GB, is currently a Global Major Incident Manager at BT. Patrick McKenzie brings experience from previous roles at BT. Patrick McKenzie holds a 2001 - 2004 Level 3 Electrical installation in Electrical/Electronics Equipment Installation and Repair, General @ Carshalton College. With a robust skill set that includes Service Delivery, Management, Change Management, Operations Management, Process Improvement and more. Patrick McKenzie has 2 emails and 1 mobile phone numbers on RocketReach.
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