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Patrick Friel Location
United Kingdom
Patrick Friel Work
2020 -now Head Of Plusnet and BT sales @
2015 -now Head of Northwest Sales operations @
2013 -2015 Business Director @ Optimum Data
2012 -2013 Head of Sales and Service(consultant) @ Cube 5
2012 -2013 Head of Sales and Service @ ppileads.co.uk
2012 -2012 Senior Manager Of Customer service and Quality assurance @ Money Advice Group
2011 -2012 Operations Director @ Vox Intelligent Marketing
2010 -2011 Head of Operations @
2003 -2010 Contact Centre Manager @
2002 -2010 Centre Manager @
2000 -2002 Sales and Customer Retention team coach @ BT Cellnet, Bury
now Retention Adviser @ Genisis Communications
now Retention @
Patrick Friel Education
Bury College 1997-1999
Bury college
IHHT (Sports Science)
1997-1999
Derby High School
GCSE (English Literature; Mathematics; Science; Award; Information Systems)
1992-1997
derby high school 1992-1997
Patrick Friel Skills
Outsourcing
Sales Management
People Skills
Business Process Improvement
Business Development
Call Center
Sales
Performance Management
B2B
Call Centers
Lead Generation
Management
Telecommunications
Recruiting
BPO
Leadership
Training
Customer Experience
Customer Retention
New Business Development
Telemarketing
Coaching
Forecasting
Human Resources
Contact Centers
Marketing
Inbound Marketing
Service Delivery
CRM
Team Management
Account Management
Customer Satisfaction
Customer Service
Team Leadership
Microsoft Office
Project Management
Patrick Friel Summary
Patrick Friel, based in United Kingdom, is currently a Head Of Plusnet and BT sales at BT. Patrick Friel brings experience from previous roles at BT, Optimum Data, Cube 5 and ppileads.co.uk. Patrick Friel holds a 1997 - 1999 Bury College. With a robust skill set that includes Outsourcing, Sales Management, People Skills, Business Process Improvement, Business Development and more. Patrick Friel has 3 emails and 3 mobile phone numbers on RocketReach.
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