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Patrick Drew Location
Greenwood, MO, US
Patrick Drew Work
Section Manager – Global Service Desk @ (January 2025 - Present)
Manager, Corporate End User Support and AV @ (July 2023 - January 2025)
Engagement Manager @ (October 2021 - June 2023)
End User Support Leader @ (August 2020 - October 2021)
ServiceNow Practice Lead @ (June 2017 - May 2020)
Sr. Director - Global ITSM @ (December 1996 - June 2017)
Patrick Drew Education
DeVry
BS (Telecommunications Mgmt.)
2001-2005
Cameron 1973-1985
Patrick Drew Skills
Call Centers
Networking
Project Management
Technical Support
Management
Vendor Management
Process Improvement
Leadership
Enterprise Software
Troubleshooting
Customer Service
Team Leadership
Outsourcing
Disaster Recovery
Operations Management
Information Technology
Team Building
Customer Satisfaction
Call Center
Avaya
Active Directory
Windows Server
New Business Development
Visio
Desktop Computers
IT Management
CRM
Cross-functional Team Leadership
Avaya Technologies
Contact Centers
Sales
Services
Support
Cross Functional Team Leadership
Photoshop
Customer Relationship Management Crm
Business Process Improvement
Business Development
CSS
Telecommunications
Business Analysis
Server Management
Customer Relationship Management
Patrick Drew Summary
Patrick Drew, based in Greenwood, MO, US, is currently a Section Manager – Global Service Desk at Burns & McDonnell. Patrick Drew brings experience from previous roles at Burns & McDonnell, Computer Aid, Inc., Radius Global Solutions LLC and ConvergeOne. Patrick Drew holds a 2001 - 2005 BS in Telecommunications Mgmt. @ DeVry. With a robust skill set that includes Call Centers, Networking, Project Management, Technical Support, Management and more. Patrick Drew has 1 emails and 1 mobile phone numbers on RocketReach.
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