Pat McClard Email & Phone Number
Manager, Customer Experience @ McDonald's
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Pat McClard Location
- Urbana, IL, US
Pat McClard Work
- Manager, Customer Experience @ (December 2025 - Present)
- Director of Global Account Management @ (December 2019 - November 2025)
- Client Solutions Director @ (June 2004 - May 2019)
- Client Services Manager @ (June 2004 - January 2012)
- Client Services Manager @ LiveBridge, Incorporated (January 1996 - June 2004)
- Customer Service Representative @ (March 1995 - January 1996)
- Property Records Analyst @ Pro-Tem (September 1993 - March 1995)
Pat McClard Education
- Illinois State University
B.S. (Communications)
1984-1988
Pat McClard Skills
- Cross-functional Team Leadership
- Troubleshooting
- Workforce Management
- Call Center
- BPO
- Customer Experience
- Outsourcing
- Customer Satisfaction
- Contact Centers
- Process Improvement
- Inbound Marketing
- Account Management
- Customer Retention
- Telecommunications
- Lead Generation
- Operations Management
- CRM
- Customer Service
- Telemarketing
- Performance Management
- Call Centers
- Training
- Program Management
- Leadership
- Service Delivery
- Business Development
- Management
- Team Building
- Business Analysis
- Business Process Improvement
- Customer Relationship Management (CRM)
- Team Leadership
- Business Process Outsourcing (BPO)
- Project Management
- Market Research
- Event Planning
- Microsoft PowerPoint
- SharePoint
- Performance Improvement
- Process Management
- Retail Banking
- Virtual Teams
- Customer Service Representatives
- Back Office Operations
- Technical Writing
- Strategic Planning
- Report Design
- Microsoft Excel
- Budgeting & Forecasting
- Licensing
Pat McClard Summary
- Pat McClard, based in Urbana, IL, US, is currently a Manager, Customer Experience at McDonald's. Pat McClard brings experience from previous roles at HGS - Hinduja Global Solutions, Alorica and LiveBridge, Incorporated. Pat McClard holds a 1984 - 1988 B.S. in Communications @ Illinois State University. With a robust skill set that includes Cross-functional Team Leadership, Troubleshooting, Workforce Management, Call Center, BPO and more. Pat McClard has 1 emails and 1 mobile phone numbers on RocketReach.
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