Paola P Email
ITSM Application Architect @ Chenega Professional Services Strategic Business Unit
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Paola P Location
- Baltimore, MD, US
Paola P Work
- 2023 - now ITSM Application Architect @
- 2019 - 2023 ITSM Consultant @
- 2017 - 2018 Sales support and administration @
- 2013 - 2017 ITSM Consultant @ Procedata Internacional
- 2012 - 2013 Software Consultant @
- 2011 - 2012 Technical Support Analyst @
- 2010 - 2010 Internship @ INDUMIL
Paola P Education
- Universidad EAN
Graduate certificate (one year) (Information Technology)
2013 - 2014 - Universidad de La Salle
Bachelor’s degree (Mechatronics, Robotics, and Automation Engineering)
2005 - 2011
Paola P Skills
- Data Analysis
- Quality Assurance
- Quality Management
- Document Management
- Documentation
- Root Cause
- Problem Solving
- Troubleshooting
- Training Material
- Escalations Management
- Helix
- Customer Support
- BMC Helix
- CMDB
- BMC Remedy Ticketing System
- Training
- Process Design
- Demos
- Customer-Focused Selling
- Customer Service
- Business Analysis
- Microsoft Office
- Windows
- ITIL v3 Foundations Certified
- ITIL
- IT Service Management
- BMC Remedy
- Service Desk
- Gestión de servicios TI
- Microsoft Windows
- Biblioteca de infraestructura de tecnologías de información
- Recursos de BMC
- Servicio de asistencia técnica
- BMC Certified Professional
- Gestión de incidentes
- Microsoft SQL Server
- Preventas
- Technical Support
- Information Technology
- IT Management
- Consulting
- Project Management
- Service Delivery
- Business Process
- IT Operations
- Software as a Service (SaaS)
- Remedy Asset Management
Paola P Summary
- Paola P, based in Baltimore, MD, US, is currently a ITSM Application Architect at Chenega Professional Services Strategic Business Unit. Paola P brings experience from previous roles at Main Global Solutions, Powercon Corporation, Procedata Internacional and Extension S.A. Paola P holds a 2013 - 2014 Graduate certificate (one year) in Information Technology @ Universidad EAN. With a robust skill set that includes Data Analysis, Quality Assurance, Quality Management, Document Management, Documentation and more. Paola P has 1 emails on RocketReach.
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