Orla Taylor Email
Technical Helpdesk Team Lead @ Apogee Corporation
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Orla Taylor Location
- Maidstone, GB
Orla Taylor Work
- Technical Helpdesk Team Lead @ (December 2023 - Present)
- IT Service Delivery Manager @ (June 2023 - December 2023)
- IT Service Delivery Manager @ (February 2022 - June 2023)
- IT Service Desk Supervisor @ (September 2021 - February 2022)
- Senior IT Service Desk Analyst @ (January 2019 - September 2021)
- IT Service Desk Analyst @ (November 2016 - January 2019)
- Scanning Bureau Apprentice @ (September 2015 - November 2016)
- Checkout Assistant @ (May 2014 - August 2015)
Orla Taylor Education
- The Leigh Academy
A Level
2013-2015 - The Leigh Academy
GCSE
2008-2013
Orla Taylor Skills
- Active Directory
- Attention to Detail
- Communication
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Escalation
- IT Management
- Incident Management
- Key Performance Indicators
- Leadership
- Line Management
- Management
- Microsoft 365
- Microsoft Office
- Microsoft Outlook
- Organization Skills
- Password Resets
- People Management
- Performance Motivation
- Phone Etiquette
- Problem Solving
- Punctual
- Relationship Building
- Relationship Development
- Self-confidence
- Service Delivery
- Service Delivery Management
- Service Desk
- Service-Level Agreements (SLA)
- System Configuration
- Team Leadership
- Team Management
- Team Motivation
- Team Performance
- Teamwork
- Technical Support
- Telephone Manner
- Time Management
- Troubleshooting
Orla Taylor Summary
- Orla Taylor, based in Maidstone, GB, is currently a Technical Helpdesk Team Lead at Apogee Corporation. Orla Taylor brings experience from previous roles at Canterbury Christ Church University and Dartford & Gravesham NHS Trust. Orla Taylor holds a 2013 - 2015 A Level @ The Leigh Academy. With a robust skill set that includes Active Directory, Attention to Detail, Communication, Customer Experience, Customer Relationship Management (CRM) and more. Orla Taylor has 1 emails on RocketReach.
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