Optima WFM Ltd Information

Workforce Management for Contact Centers - that's all we do. Optima WFM offers world-class customer experience support services. Led by executives with decades of global experience in the industry and substantial records of success, our WFM and RTA services assist in-house and outsourced call centres to increase utilization and productivity while improving customer and employee satisfaction - and all at lower cost than performing these same important functions internally. Optima WFM Pty Ltd operates from Sydney and Melbourne, with a customer support office in the heart of Makati City in Metro Manila, Philippines - the contact center capital of the World.