Operata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers. Trained on billions of voice interactions with hundreds of billions of data points, Operata Platform monitors every second of every call, providing end-to-end voice observability and AI-powered insights with proactive recommendations for enhanced customer experience. Today’s leading global brands trust Operata to support digital transformation, improve customer experience, increase agent productivity, and reduce operational costs.
| Website | https://operata.com |
| Employees | 40 (25 on RocketReach) |
| Founded | 2017 |
| Address | 1624 Market St Suite 226, Denver, Colorado 80219, US |
| Industry | Software Development |
| Keywords | Cloud Contact Center, Cx Platform, Contact Center Analytics, Customer Experience, Call Center Analytics, Customer Journey Analytics, Contact Center Platform, Conversational Analytics, Customer Service Analytics, Speech Analytics, Contact Center Software, Real-Time Monitoring, Cloud Communication, Performance Monitoring, Data Analytics Platform, Omnichannel Analytics, Agent Performance, Quality Monitoring |
| Competitors | Splunk, Dynatrace, Datadog, SolarWinds, APM Financial Services, Sentry (sentry.io), honeycomb.io, Grafana Labs, New Relic, Inc., Pingdom +42 more (view full list) |
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John Mitchem is the Co-Founder and CTO of Operata.
25 people are employed at Operata.
Operata is based in Denver, Colorado.
Top Operata Employees
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Romilly Blackburn
Co-founder and CEO at Operata
Melbourne, VIC, AU45+ -
Andy Scott
Co-Founder and COO at Operata
Melbourne, VIC, AU3 -
Franco Trimboli
Chief Product Officer at Operata
Melbourne, VIC, AU32 -
Guy Granger
Vice President of Business Development at Operata
Melbourne, VIC, AU3 -
Gary Tuohy
VP, Growth Marketing at Operata
Melbourne, VIC, AU2 -
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13
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Matt Bange
Director, Solution Engineering at Operata
United States31
