openContact Information

OpenContact is your trusted UK-based partner for multi-channel customer contact. We specialise in bespoke inbound and outbound CX services — including phone, email, live chat, overflow, and out-of-hours support — for businesses large and small. We don’t do “off-the-shelf”: our solutions are tailored to your brand, culture, and systems. We’re genuinely chameleonic — adapting to your needs with flexible, scalable operations while seamlessly integrating with your existing tech stack. Our people are our strength. Highly trained UK-based agents deliver empathic, consistent service across multiple channels. We blend automation and human care — especially in live chat — to ensure customers feel understood, not rushed or scripted. We’re built for long-term partnerships. With OpenContact, you get transparent reporting, data security, and a team that truly becomes an extension of your business. Whether you’re looking to scale up during peak times, implement omni-channel support, or fully outsource your customer service, we’re ready — and flexible enough to fit around your goals. At OpenContact: we adapt. We listen. We support. And yes — we always do it with a smile.