Norma Johnson Email & Phone Number
VP of Client Operations @ CustomerHD
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Norma Johnson Location
- Panama
Norma Johnson Work
- 2023 - now VP of Client Operations @
- 2022 - 2023 Admin and Finance Consultant @
- 2017 - 2020 Manager Collections North America @
- 2017 - 2017 Manager - Customer Information Center @ LG Electronics Panama, S.A.
- 2014 - 2015 Director, Americas Cash Processing and Accounts Receivable @
- 2012 - 2014 Sr Manager, Cash Processing and Accounts Receivable @
- 2011 - 2012 Manager - Accounts Payable Americas @
- 2008 - 2011 Site Director @ Sitel - Business
- 2007 - 2008 Director of Operations @
- 2004 - 2007 Senior Operations Manager @
- 2002 - 2007 Operations Manager @ BMG Columbia House
Norma Johnson Education
- Universidad de Panamá 1995 - 2002
Norma Johnson Skills
- Workforce Management
- Call Center
- Operations Management
- Performance Management
- Customer Experience
- BPO
- Customer Service
- Coaching
- Team Building
- Forecasting
- Process Improvement
- Team Leadership
- Leadership Development
- Vendor Management
- P&L Management
- Problem Solving
- Employee Relations
- Strategic Planning
- Quality Assurance
- Outsourcing
- Business Process Improvement
- Change Management
- Contact Centers
- Cross-functional Team Leadership
- Call Center Development
- Employee Training
- Executive Management
- Team Management
- Customer Retention
- Call Centers
- CRM
- Leadership
- Recruiting
- Telecommunications
- Training
- Management
- Customer Satisfaction
- Account Management
- Negotiation
- Business Analysis
- Strategy
- Business Strategy
- Analysis
- Cross Functional Team Leadership
- Microsoft Office
- Microsoft Word
- Microsoft Excel
Norma Johnson Summary
- Norma Johnson, based in Panama, is currently a VP of Client Operations at CustomerHD. Norma Johnson brings experience from previous roles at UN Environment Programme, Philips, LG Electronics Panama, S.A. and Grainger. Norma Johnson holds a 1995 - 2002 Universidad de Panamá. With a robust skill set that includes Workforce Management, Call Center, Operations Management, Performance Management, Customer Experience and more. Norma Johnson has 2 emails on RocketReach.
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