With more than 40 years’ experience, Hays Travel is proud to be the UK’s largest independent travel agent, offering excellent service, value and choice in short haul, long haul, and cruise holidays. In 2023, we were also voted the nation’s favourite travel agent, winning three gold awards at the British Travel Awards thanks to public vote, including Best National Travel Retailer. This year brought further accolade as we were recognised as the travel industry’s Best Agency to Work For.
Established by John Hays in 1980, John and Irene Hays became ‘Heroes of the high street’ in 2019, when Hays Travel acquired the entire portfolio of former Thomas Cook shops, providing re-employment opportunities to the 2,500 staff who were made redundant. Hays Travel has continued to grow and now has over 490 branches across the UK and employs 4,500 people.
As a family-owned independent agency, what sets Hays Travel apart is our friendly and professional colleagues; we value our people, our customers and the communities where we operate.
Being independent, we can offer our customers impartial advice and an extensive range of travel opportunities from hundreds of suppliers, whether in our branches, via our contact centre, through our network of homeworkers, or via our franchisees and independence group members.
Throughout its history, Hays Travel colleagues have worked hard to help the communities where we operate. Each year every one of our branches receives £500 to invest in their local community. The Hays Travel Foundation, established in 2015, works with a wide range of organisations and charities to help young people achieve and be the best that they can be in their health, sport, the arts, and education.
A friendly atmosphere, positive ethos and supportive culture filter through all parts of our company. If you are enthusiastic, have a passion for travel and like working as a team; then join us and be a part of our success.
Our purpose is to give of all those we serve the freedom to connect with the people and places they value most so that they can live their lives to the full. From June 2018 to July 2019 we were responsible for 67.5* million passenger journeys around our region. That's roughly the equivalent of one journey for every person in the U.K. We took people to work and to school, to gigs and to hospital, on first dates and to interviews. We move to the rhythm of life. We do this safely and comfortably, reliably and consistently. And we do this sustainably, too, on a fleet of buses designed and built to have the lowest possible impact on air quality. We run urban services in Crawley, Horsham, East Grinstead, Redhill and Reigate. We also run more rural services across to Kent and as far down as Brighton. We are part of Brighton & Hove Bus Company and ulitmately part of the Go-Ahead Group plc - one of the five largest transport groups within the UK. Go-Ahead also runs several rail franchises. We were established in 1983 in Orpington, Kent and acquired in 1999 by Go-Ahead. In 2018 Metrobus' Crawley depot won GOLD for Top National Depot at the UK Bus Awards. In 2015 our Fastway Service was recognised at the UK Bus Awards winning GOLD in the Making Buses a Better Choice category. In 2012, 2013 & 2014 our Crawley Depot was awarded Top National Bus Depot at the UK Bus Awards. Also in 2012, we were awarded Transport Operator of the Year at the National Transport Awards. We operate the successful Fastway service. Fastway is a partnership and includes West Sussex County Council, Surrey County Council, Crawley Borough Council and Gatwick Airport. Fastway links Crawley to Horley, serving Gatwick Airport. Fastway uses dedicated lanes, guideways and traffic light priorities to improve reliability. Sustainability Report 2016 (file size - 9MB)
Arriva UK Bus is a major bus operator in the United Kingdom based in Sunderland, England. It is a subsidiary of Arriva which runs transport services across Europe, which has been a subsidiary of Deutsche Bahn since 2010. Arriva UK Bus operates 5,900 buses in London, the North East, North West and South East of England, Yorkshire, The Midlands and Wales. It employs 16,000 people. [[File:Arriva Buses Wales Cymru 4402 J200ABW (8699953492).jpg|thumb|Sapphire branded Arriva Buses Wales Alexander Dennis Enviro400 in Wrexham in May 2013]] [[File:Arriva_North_West_2422_X422AJA_(8759231308).jpg|thumb|Arriva North West Wright Cadet bodied DAF SB120 in Liverpool in May 2013]] [[File:Arriva London South T49 LJ08 CTK 2.JPG|thumb|Arriva London Alexander Dennis Enviro400 in Caterham in June 2009]]
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