Nishant Ranjan Email & Phone Number
VP – CX Transformation and Customer Operations @ TBO.COM
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Nishant Ranjan Location
- Gurugram, HR, IN
Nishant Ranjan Work
- VP – CX Transformation and Customer Operations @ (June 2025 - Present)
- Director - Customer Experience and Fulfilment @ (October 2023 - June 2025)
- Associate Director - Customer Experience and Fulfilment @ (October 2020 - October 2023)
- Senior Manager Customer Experience @ (April 2017 - October 2020)
- Service Delivery Manager @ (April 2015 - March 2017)
- Manager Operations - Offline Distribution Channel @ (June 2013 - March 2015)
- Regional Head - North India @ (July 2012 - June 2013)
- Regional Head - Central India @ (April 2010 - June 2012)
- Branch Manager @ (March 2009 - March 2010)
- Assistant Manager - Trade Fairs and Business Development @ (July 2008 - February 2009)
- Senior Executive - Trade Fair Business @ (July 2007 - June 2008)
- Trade Fair Consultant @ (March 2006 - July 2007)
Nishant Ranjan Education
- Indian Institute of Management Raipur
Senior Management Programme (Organizational Leadership)
2022-2023 - Indian Institute of Management Ahmedabad
Workshop in Business Forecasting and Analytics
2011-2012 - Manford Blue Ocean Consultant
Managerial Excellence Workshop
2011-2011 - Indian Institute Of Tourism And Travel Management
MBA (Human Resource & Marketing)
2004-2006
Nishant Ranjan Skills
- Account Management
- Administration
- Amadeus
- Analytical Skills
- B2B
- Back Office
- Business Analysis
- Business Development
- Business Strategy
- Business Travel
- Call Centers
- Competitive Analysis
- Contact Center Management
- Corporate Services
- Customer Escalation Management
- Customer Experience
- Customer Loyalty
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Operations
- Customer Support
- Data Analysis
- Fulfillment Management
- Hotels
- Leisure
- Leisure Travel
- Management
- Marketing
- Negotiation
- Offshore Operations
- Online Travel
- Operations Management
- Post-Sales Support
- Process Improvement
- Product Management
- Project Delivery
- Project Management
- Sales
- Sales Management
- Service Delivery
- Service Delivery Management
- Strategic Planning
- Strategy
- Team Leadership
- Team Management
- Tourism
- Transition Management
- Travel Management
- Vendor Management
Nishant Ranjan Summary
- Nishant Ranjan, based in Gurugram, HR, IN, is currently a VP – CX Transformation and Customer Operations at TBO.COM. Nishant Ranjan brings experience from previous roles at MakeMyTrip. Nishant Ranjan holds a 2022 - 2023 Senior Management Programme in Organizational Leadership @ Indian Institute of Management Raipur. With a robust skill set that includes Account Management, Administration, Amadeus, Analytical Skills, B2B and more. Nishant Ranjan has 2 emails and 2 mobile phone numbers on RocketReach.
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