Ninzi-Connect Software Ltd Information

Ninzi-Connect is a telecommunications and customer engagement solutions company. Ninzi-Connect have over 20 years experience in providing contact centre management solutions which add value to customer experience. Ninzi-Connect solutions include call automation, interactive voice response, workforce optimisation, interaction recording, quality management, business analytics and automation. Our solution offerings are designed to create productive business processes and drive performance in the contact center and back office environments. Ninzi-Connect offer products and professional services for Unified Communications which include: Inbound handling of Voice, Email, SMS, Web Chat, Instant Messaging and Fax. Outbound call automation for predictive, progressive and preview dialling. Integral Interactive Voice Response (IVR) for call automation and self-service delivery with delivery to contact centre agent with simultaneous screen pop showing caller details. Integral Voice and Screen Recording for compliance and quality management. Back Office Optimisation with integrated Workforce Management, Scheduling, Forecasting and Performance Management. Desktop Analytics and Automation solutions for both the contact centre and the rest of your organisation to provide a detailed understanding of all workflow processes and the means to improve them for greater efficiency. Custom reporting with support for real-time and historical reports, wallboards, mobile devices across the unified platform and other external data sources. Workforce management systems for staff scheduling, forecasting, tracking, real-time adherence and agent productivity reporting of inbound, outbound, blended and multi-media platforms. Customised service engagements to facilitate technology deployment and to ensure that the systems deployed are optimised for their maximum business benefit. Application development and Computer telephony integration. Certified trainers provide extensive training ensuring our customers are able to maximise the use of their ...