Nik Smith Email
Head of Service Delivery @ FE fundinfo
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Nik Smith Location
- London, GB
Nik Smith Work
- Executive Member @ (November 2023 - Present)
- Head of Service Delivery @ (June 2024 - Present)
- Customer Success Leader @ (March 2024 - September 2024)
- VP International Customer Success @ (July 2022 - February 2024)
- VP, Services @ (January 2021 - June 2022)
- Director Global Services @ (January 2019 - January 2021)
- Snr Director Area Services(PMO) at CA Technologies @ (January 2018 - December 2018)
- PMO Director @ (April 2016 - December 2017)
- Northern Europe PMO Manager @ (April 2015 - April 2016)
- Global Programme Manager @ (December 2011 - March 2015)
- Senior Project Manager @ (July 2010 - December 2011)
- Warehouse Coordinator @ (February 2012 - December 2016)
- Managing Consultant @ (January 1999 - July 2010)
- IT Consultant @ (November 1999 - December 2006)
Nik Smith Education
- Napier University 1998-1999
- Napier University
Bachelor of Arts (Hospitality Management)
1995-1998 - Nairn Academy 1983-1989
Nik Smith Skills
- BMC Remedy
- Business Process Improvement
- CMDB
- CRM
- Consulting
- Customer Churn
- Customer Experience
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Service
- Customer Success
- Document Management
- Document Review
- Enterprise Software
- IT Service Management
- IT Strategy
- ITIL
- Incident Management
- Management
- Maturity Models
- Organizational Design
- Organizational Leadership
- Pre-sales
- Problem Management
- Process Maturity
- Professional Services
- Program Management
- Project Governance
- Project Management
- Project Management Office (PMO)
- Remedy
- Resource Management
- Revenue Forecasting
- SaaS
- Senior Stakeholder Management
- Service Delivery
- Service Management
- Software as a Service (SaaS)
- Solution Architecture
- Stakeholder Management
- Team Leadership
- Strategic Planning
- Microsoft Office
- Project Planning
- Pre Sales
- PMO
- Business Analysis
- Logistics
- Crossfunctional Team Leadership
- Sales
- Customer Relationship Management Crm
- Software as a Service Saas
- Project Management Office Pmo
- Customer Relationship Management
- Software as a Service
- Project Management Office
Nik Smith Summary
- Nik Smith, based in London, GB, is currently a Head of Service Delivery at FE fundinfo. Nik Smith brings experience from previous roles at Pavilion, Retain & Grow UK and Diligent. Nik Smith holds a 1998 - 1999 Napier University. With a robust skill set that includes BMC Remedy, Business Process Improvement, CMDB, CRM, Consulting and more. Nik Smith has 1 emails on RocketReach.
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