Nicolas Lecat Email
Service Delivery Manager @ Oasis Smart SIM
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Nicolas Lecat Location
- Aix-en-Provence, FR
Nicolas Lecat Work
- Service Delivery Manager @ (December 2023 - Present)
- Layoff and position eliminated @ (July 2022 - December 2023)
- Responsable Run des Opérations (Head of Run) @ (January 2021 - July 2022)
- Responsable des Chefs de Projet et des R.O.C. @ (January 2020 - January 2021)
- Responsable technique service clients @ (July 2018 - January 2020)
- Delivery Manager @ (September 2015 - June 2018)
- Service Delivery Manager @ (March 2015 - September 2015)
- Responsable de centre de services informatiques @ (January 2014 - March 2015)
- Service Delivery Manager @ (February 2013 - February 2014)
- Superviseur service desk @ (June 2011 - February 2013)
- Chef d’équipe service desk @ (March 2010 - June 2011)
- Technicien service desk @ (February 2008 - March 2010)
- Formateur @ (September 2004 - November 2007)
Nicolas Lecat Education
- University of Lille 1 Sciences and Technology
Licence Professionnelle (Informatique)
2002-2003 - Lycée André Malraux
BTS (Informatique industrielle)
2000-2002
Nicolas Lecat Skills
- Accords de niveau de service (SLA)
- Amélioration continue
- Amélioration des processus
- Anglais
- Avant-vente
- Centre de services
- Change Management
- Communication
- Compétences interpersonnelles
- Coordination de projet
- Direction de projet
- Expérience client
- Gestion d'équipe
- Gestion de la performance
- Gestion de la relation client (CRM)
- Gestion de la transition
- Gestion de projet
- Gestion des incidents
- Gestion des opérations
- Gestion des services
- Gestion du service client
- Gestion du service d’assistance
- Gestion d’équipe
- IT Management
- IT Service Management
- IT Strategy
- ITIL
- Implémentation d’indicateurs clés de performance
- Indicateurs
- Industrialisation
- Intégration
- Intégration des acquisitions
- Leadership
- Leadership d’équipe
- Livraison de projet
- Management
- Management IT
- Management services IT
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Word
- Optimisation des processus
- Outsourcing
- Prestation de service
- Project Management
- Relation client
- Reporting de performances
- Responsables de projet
- Résolution de problèmes
- Satisfaction client
- Sens de l’organisation
- Sens de l’écoute
- Service Delivery
- Service client
- Services clients
- Stratégie d’entreprise
- Team Management
- Travail d’équipe
- Télécommunications
- ITIL v3 Foundations Certified
- AS400 system
- Sla
- IT Transformation
- Service Delivery Management
- Offshore Management
- Stratégie IT
- Windows Server
- Troubleshooting
- Customer Service
- Technologies De Linformation
- Avant Vente
- SQL
Nicolas Lecat Summary
- Nicolas Lecat, based in Aix-en-Provence, FR, is currently a Service Delivery Manager at Oasis Smart SIM. Nicolas Lecat brings experience from previous roles at CELESTE. Nicolas Lecat holds a 2002 - 2003 Licence Professionnelle in Informatique @ University of Lille 1 Sciences and Technology. With a robust skill set that includes Accords de niveau de service (SLA), Amélioration continue, Amélioration des processus, Anglais, Avant-vente and more.
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