Nicolas Caceres Email & Phone Number
Customer and Business Improvement Product Owner @ Telstra
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Nicolas Caceres Location
- Riverside, TAS, AU
Nicolas Caceres Work
- Customer and Business Improvement Product Owner @ (June 2024 - Present)
- Chapter Lead - People Manager @ (November 2022 - June 2024)
- Data Transformation Lead - Agile Product Owner @ (July 2017 - June 2024)
- Strategy Governance Manager @ (October 2015 - June 2017)
- Contact Center Operations Manager @ (November 2013 - September 2015)
- Operations Services Manager @ (August 2013 - November 2013)
- Team Manager and Customer Lead @ (January 2013 - August 2013)
- People and Service Manager @ (August 2011 - December 2012)
- Subject Matter Expert for Tabcorp @ (September 2010 - August 2011)
- Telecommunications and IT - Service Desk Analyst @ (August 2008 - September 2010)
- System Administrator @ Action Solutions (May 2007 - August 2008)
Nicolas Caceres Education
- Almahurst Business Solutions
Lean Six Sigma Green Belt Practitioner (Data driven business improvement project in use of lean six-sigma green belt techniques)
2025-2025 - Luma Institute
Certified Practitioner of Human-Centered Design (Lead Customer Improvement through Human-Centered Design tools and techniques)
2024-2024 - Software Education Australia Pty Ltd
ICAgile Certified Professional (Telecommunications Engineering)
2018-2018 - CSIA Education Services Pty Ltd
Diploma of Management (Business Services)
2012-2013 - Industry Accreditation
ITIL v3 (Foundation Examination)
2011-2011 - Industry Accreditation
Kepner Tregoe (ITSM Problem and Incident Management Foundation)
2011-2011 - ProActive Services
Knowledge Centred Support
2011-2011 - TAFE
Advance Diploma (Information Technology in Networking)
2005-2007
Nicolas Caceres Skills
- Telecommunications
- Contact Centers
- Stakeholder Management
- Managed Services
- Mobile Devices
- ITIL
- Team Management
- Team Leadership
- IP
- VoIP
- Call Centers
- Customer Experience
- Service Delivery
- Broadband
- Workforce Management
- Unified Communications
- Business Process Improvement
- Incident Management
- Mobile Communications
- Performance Management
- Process Improvement
- Cisco Technologies
- Customer Satisfaction
- Outsourcing
- Service Management
- Service Desk
- Enterprise Software
- IT Service Management
- Integration
- Business Analysis
- SLA
- IT Operations
- IT Management
- Project Delivery
- Vendor Management
- Customer Service
Nicolas Caceres Summary
- Nicolas Caceres, based in Riverside, TAS, AU, is currently a Customer and Business Improvement Product Owner at Telstra. Nicolas Caceres brings experience from previous roles at Telstra. Nicolas Caceres holds a 2025 - 2025 Lean Six Sigma Green Belt Practitioner in Data driven business improvement project in use of lean six-sigma green belt techniques @ Almahurst Business Solutions. With a robust skill set that includes Telecommunications, Contact Centers, Stakeholder Management, Managed Services, Mobile Devices and more. Nicolas Caceres has 2 emails and 1 mobile phone numbers on RocketReach.
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