Nick MacFarlane Email & Phone Number
Senior CX Advisor, Global Advisory @ Qualtrics
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Nick MacFarlane Location
- Reading, GB
Nick MacFarlane Work
- 2026 - now Senior CX Advisor, Global Advisory @
- 2023 - 2025 Account Director CX UK and I @
- 2022 - 2023 Head of CX Optimization Emerging Markets @
- 2020 - 2022 Vice President Customer Engagement Sky Ticket @
- 2018 - 2020 Head Of Customer Experience - Sky Spain @
- 2015 - 2018 Head of Customer Service Operations - International OTT @
- 2012 - 2015 Customer Journey Programme Manager @
- 2011 - 2012 Senior Customer Experience Manager - Broadband and Talk @
- 2009 - 2011 Product Manager Prepay Mobile Broadband @
- 2008 - 2009 Customer Experience Design and Implementation Manager @
- 2005 - 2008 Senior Customer Relations Manager (Fleet and LCV) @ Renault UK Ltd
Nick MacFarlane Education
- Oxford Brookes University
Bachelor's degree (Languages for Business)
2000 - 2003 - The University of Edinburgh
(French & European History)
1994 - 1997 - Wellington college 1988 - 1993
Nick MacFarlane Skills
- Strategic Programs
- Reporting
- Defining Requirements
- Business Understanding
- Return on Investment
- C-Level
- Analytics
- Constructive Feedback
- Business Transformation
- Employee Engagement
- Business Process Improvement
- Customer Service
- Relationship Development
- Process Efficiency
- Creative Problem Solving
- E-Commerce
- Strategic Planning
- Operational Excellence
- Key Performance Indicators
- Continuous Improvement
- Change Management
- Budgeting
- Customer Retention
- Problem Solving
- Contact Center Management
- Customer Satisfaction
- Communication
- Customer Insight
- Business Strategy
- Team Building
- Operations Management
- Time Management
- Executive Management
- Customer Loyalty
- Project Management
- Team Leadership
- Customer Support
- Leadership
- Mobile Communications
- Mobile Devices
- Telecommunications
- Customer Experience
- Product Management
- Stakeholder Management
- Project Delivery
- CRM
- Managed Services
- Management
- Segmentation
- Customer Relationship Management (CRM)
- 3G
- Mobile Internet
- Go-to-market Strategy
- Broadband
- Go to Market Strategy
- Microsoft Office
- User Experience
- Customer Relationship Management Crm
- Photoshop
- Strategy
- Customer Relationship Management
Nick MacFarlane Summary
- Nick MacFarlane, based in Reading, GB, is currently a Senior CX Advisor, Global Advisory at Qualtrics. Nick MacFarlane brings experience from previous roles at QuestionPro, Cazoo and Sky. Nick MacFarlane holds a 2000 - 2003 Bachelor's degree in Languages for Business @ Oxford Brookes University. With a robust skill set that includes Strategic Programs, Reporting, Defining Requirements, Business Understanding, Return on Investment and more. Nick MacFarlane has 2 emails on RocketReach.
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